Job Details
**Customer Service Officer Spanish-English (Day)**
Higher secondary Bachelor _ 40 hours **Tasks & Responsibilities**
**Job purpose / Main objectives**
Frequent direct telephone contact to resolve the incoming breakdowns quickly and efficiently through telephone support.
Monday Friday: rotating shifts
**Main tasks and Responsibilities**
* Incoming phone calls, e-mails and faxes treating and dispatching:
+ Accepting phone calls and responding to the customers inquiries and internal and external intervening parties in accordance with predetermined procedures.
+ Collecting additional information.
+ Check the data for accuracy and completeness.
+ Reception & Services; provide technical support; search workshop.
+ Keep the customer and all involves updated.
+ Complaint handling (from customer to contractor; from contractor to EBTS.)
* Ensures the monitoring and control of the agreements with the parties involved:
+ Regarding the service
+ Regarding complaint handling, etc.
+ Regarding the service conditions and agreements
* Responsible for the complete treatment and follow-up of all contract-related issues within the established deadlines:
+ Administrative processing of all relevant information (Creating, tracking and closing all breakdown assistance files)
+ Enter required information into the system.
+ Register performed operations.
+ Responsible for the internal and external monitoring of client files.
**Your profile**
**Knowledge and experience:**
* Communicate fluently in languages : Spanish English
* PC skills: office applications, outlook
* Company-specific IT / telephony system
* Technical knowledge (automotive, tires, ) is an asset
* No specific knowledge and experience required
**Skills:**
* Communicate effectively by phone
* Problem analysis and problem solving
* Customer- and results-oriented
* Accurate and high work standard
* Multitasking & stress resistant
* Teamplayer
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