Job Details
* Receives shift instructions and drawer from Manager and reviews Front Desk Log.
* Counts and verifies bills and coins in drawer.
* Generates current house status and pre-registration report.
* Compares housekeeping report to house status, resolves discrepancies with housekeeping, and performs daily bucket checks.
* Checks in guests, establishes credit and assigns rooms according to standard operating procedures.
* Verifies guest history information, issues guest room key, and answers guest inquiries.
* Answers switchboard promptly, relaying calls and recording messages.
* Receives and sorts incoming mail and prepares outgoing mail.
* Pre-blocks and pre-registers groups or tours as assigned.
* Receives documents and places wake-up calls.
* Post any and all incidental charges to guest folios.
* Checks out guests, finalizes folio, collects payment, and obtains guest room key.
* Resolves customer complaints, recording specific complaint information.
* Maintains and cleans immediate work area.
* Balances drawer at the end of shift and prepares cash drop and records on Cash Drop Log.
* Records significant information to Front Desk Log.
* Performs other duties as needed or assigned.
* Maintains compliance with company policies, practices, procedures and safety standards.
* Inspects all conference rooms and common areas each day to ensure security standards are met.
* Reports in proper uniform, which is cleaned and pressed.
* To be familiar with local competition and rates
* To attend and participate in staff meetings.
* To handle all incoming reservations and record properly.
* To be familiar with the local areas surrounding the hotel with regards to restaurants, gas stations, etc.
* To handle inquiries, both phone and in person, giving property tours when at all possible.
* To perform daily, area hotel availability checks.
* Washes, dries and folds laundry during their shift according to the Laundry Attendant guidelines.
* Other duties as requested.
Company : Good Hospitality Services
Position : Front Desk
Status : Full Time
Shift : First (Day), Second (Afternoon)
Req # : 6508818
Date Posted : November 01, 2021
Location : 4350 Executive Circle, Fort Myers, US, FL, 33916
Job Category : Staff