Job Details
**Customer Service Officer**
California / Customer Support Customer Support / Full Time **Company background**
Founded in 2014, RateMyAgent is Australia and New Zealands number 1 real estate ratings and review platform. We have recently expanded our offering to the US market and with some exciting plans we are seeing some great results in this market, with more initiatives planned to accelerate our growth.
In 2018 we listed on the ASX:RMY RateMyAgent has over 90 employees globally with offices in Cremorne, Australia and California along with a number of remote employees based across AU, NZ and US.
We have an innovative tech culture, tonnes of energy and a focus to deliver amazing outcomes. Our culture means that teams can enjoy ownership of their products and the autonomy to innovate; backed by our belief in cross-functional collaboration, experimentation and learning.
Our bi-annual engagement survey continually tracks above 80% for overall team engagement. So, if you want to contribute to an environment where your work has an immediate impact on results, then this could be the place for you.
**The Role**
Due to the continued growth and success of the organization, RateMyAgent is looking for an awesome Customer Experience Officer to join our team and help us provide outstanding Customer Service for our website. Our customers are both real estate agents, as well as buyers and sellers.
**Key Responsibilities**
-Respond to customer requests for assistance via phone and remote support tools -Participate in meetings and provide feedback on trends -Learn about new functionality as it is released to provide the best support for the product -Educate and train clients on how to get the most out of their online presence
**About You**
-Knowledge of Salesforce is desirable -Team player with strong work ethic who is prepared and willing to learn -A real passion for providing outstanding customer service -Excellent written and verbal communication skills, especially over the phone -Strong problem solving and analytical skills -Solid understanding of computer systems, and browser-based software -A real desire to learn and improve -Experience in real estate a bonus
**Employee benefits**
-Flexible working arrangements -Competitive health insurance plan -401k matching -20 days PTO -Paid parental leave -Hackathons -Impressive Training budget -Team activities budget -Wellness Leave -Birthday Leave -Volunteer Leave
At RateMyAgent, we appreciate the value that comes from having diverse employees. Whether that be diversity of age, disability, sex, gender, sexuality, pregnancy, race or religion, we strive to create a team where anybody can thrive. We strongly believe a varied workforce creates a more innovative company with a broader perspective. Wherever youre from, whatever you believe, all we ask is that you have drive and share our company values (Customer Obsessed, Do the right thing, One Team, One Dream, We Hustle We're Straight Up and Give a S***)