Job Details
**Mobile Device Support Specialist**
SITEC II Tampa, Florida Minimum Experience **Experienced** Atlantic Digitals Government IT Solutions Professionals have a proven track record in understanding the technical challenges and providing a full range of IT solutions for Federal, State and local government agencies. We are currently seeking individuals with a passion to pursue or continue their career in a mission focused environment. Atlantic Digital has the opportunity to support the SITEC II project with positions onsite at MacDill AFB, Tampa FL. We pride ourselves on hiring and retaining the "best of the best" and are seeking experienced, innovative and motivated IT Specialists to support the enablement of SITEC II mission objectives.
Job Description
Mobile Device Support Specialist with experience in supporting applications on mobile devices for a broad spectrum of mobile operating systems (i.e. Apple iOS, Android OS, etc.). Responsible for providing basic technical support, troubleshooting, monitoring, and maintaining equipment relative to the Agency's designated MDM, Active Directory, designated enterprise messaging system, various mobile device hardware, and mobile device operating systems.
Typical duties include:
* Manage trouble tickets using the client designated corporate ticketing system
* Provide basic troubleshooting and problem resolution proficiencies in the following: Mobile Device Hardware from multiple vendors such as Apple, BlackBerry, and Samsung Mobile Device Software Operating Systems from multiple vendors such as iOS, Android, and BlackBerry
* Manage cellular lines of service to include but not limited to; Correct charge for service plan, adding/removing lines of service and adjusting global plans as needed
* Administer MDM accounts directly related to the mobile device such in support of login
* Download users singing and encryption certs from DISA and install on the individual users device
* Troubleshoot and resolve mobile device issues or problems with device hardware and software
* Troubleshoot wireless carrier network services such as voice, data, Short Message Service (SMS), Multimedia Messaging Services (MMS), data tethering, mobile hot spot, management of carrier mobile telephone numbers between devices, etc.
* Provide input to design requirements associated with continued installation, integration, and testing of the smart phone information systems
* Assist in maintaining a reference library to include, but not limited to, creating end user tips and tricks, creating, and responding to end user FAQs, providing input to HQ USSOCOM Standard Operating Procedures (SOPs)
* Support HQ USSOCOM in developing and maintaining all technical and procedural documentation pertaining to client designated enterprise mobile device configurations, technical support, processes, and procedures
* Provide user familiarization and guidance for client designated enterprise mobile device functions as requested
* Escalate trouble tickets with the appropriate Tier 3 support when more advanced troubleshooting is required
* Configure and enterprise enroll/activate client designated mobile devices with current client approved upgrades to device firmware, operating system patches and versions based on troubleshooting resolution and device reassignments
* Assist with the enterprise mobile device refresh period by providing Tier 2 MDM support and enterprise deployment of client refresh enterprise mobile devices
* Adhere to client property processes in accordance with client policy
* Process replacement devices (seed stock) between vendor and end users as required
Clearance Requirements: TS/SCI
Education Requirements: None
Certification Requirements:
* DoDD 8570-M IAT II or higher
Experience Requirements:
* Knowledge of iPhone and Samsung handheld devices a plus.
***This position requires being fully vaccinated against COVID-19 by January 18, 2022 or weekly COVID-19 testing required*
Atlantic Digital offers competitive compensation and a generous benefits package to include but not limited to: Medical, Dental, Vision, company paid Life and LTD, a 401(k) plan with matching contributions, Education Assistance, Holidays and Paid Time Off.
*It is the policy of Atlantic Digital to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or*
Location Tampa, Florida Minimum Experience Experienced