Job Details
Do you wake up every morning inspired to solve problems and make a meaningful impact in health care? If so, we want to hear from you.
Innovista Medical Center is more than a clinic. It's a community hub. Many still feel unseen, unheard, and unsupported when seeing a health care provider. By putting our patients' needs first, we are transforming what it means to get exceptional care. We don't just treat symptoms. We focus on whole-person health-physical and mental well-being, disease prevention, and thoughtful management of chronic conditions.
Innovista Medical Center provides primary care and walk-in services for people of all ages in ten locations in Dallas and Houston. We provide comprehensive healthcare services, including in-office lab work, vaccines, imaging, and telemedicine.
Our values help define the patient experience and how we treat each other.
- HEARD: Our care starts with listening well to build relationships and trust.?
- UNDERSTOOD: We offer an experience recognizing every patient's history and background.?
- IN CONTROL: We provide one place for all primary care needs for the whole family.?
- ACTIVELY SUPPORTED: We ensure patients are not alone in the care process, which is much more than what happens during a visit.?
- SEEN: We honor the entirety of who each patient is and care for them at the highest level.
If you are looking for a rewarding medical career, we look forward to hearing from you!
We're thrilled to announce a dynamic opportunity for you to become an integral part of ourDallas, Texas team. As an onsite contributor, you'll play a key role in pioneering a pathway toward a more streamlined and effective healthcare system
JOB SUMMARYAs a Patient Services Representative, you will play a pivotal role in facilitating patient interactions, inquiries, and scheduling in a fast-paced call center environment. Your primary responsibility will be to ensure efficient patient flow to clinics by managing appointments and providing exceptional customer service.
DUTIES AND RESPONSIBILITIES- Greet patients warmly and direct them appropriately.
- Schedule patient appointments efficiently.
- Update patient information during scheduling.
- Maintain accurate medical records and correspondence.
- Assist with insurance forms and handle payments.
- Manage appointment scheduling and confirmations.
- Respond to calls and route them to the right staff.
- Work effectively in a fast-paced environment.
- Ensure patient confidentiality and data security.
- Support daily patient flow and verify patient identification.
- Uphold safety standards and regulations.
- Communicate patient observations to nurses.
- Order medical supplies as needed.
- Demonstrate flexibility in scheduling.
- Attend meetings and share knowledge with colleagues.
- Maintain punctuality and respect patient privacy.
- Collaborate effectively with other departments.
- Manage medical records and follow up on missing results.
- Provide telehealth support when required.
- Perform additional assigned duties.
Requirements
- Associate degree or equivalent experience required.
- 2-3 years of relevant professional experience, preferably in a customer service environment.
- Knowledge of CPT-4, HCPCS, ICD-10 coding, and medical terminology.
- Bilingual proficiency is a plus.
- Excellent organizational skills.
- Effective verbal and written communication skills.
- Strong problem-solving and analytic skills.
- Proficient in MS Office Applications with the ability to learn department and job-specific software systems.
- High attention to detail and accuracy.
- Commitment to Innovista's corporate mission and values.
- Flexibility to positively switch priorities as directed by Company leadership.
- Ability to communicate technical concepts with team members and convey basic business concepts with team members and internal customers.
BENEFITS:We are committed to creating a culture where everyone feels important, welcomed, and included. We demonstrate this commitment by offering a comprehensive benefits package that fosters opportunities for growth and advancement and supports the physical, mental, and financial wellbeing of our team members.
HEALTH & WELLBEING
- A choice health coverage, including HMO and PPO, plus Flexible Spending Account (FSA) and Health Savings Account (HSA) options
- Dental and vision coverage
- Company-paid benefits (short- and long-term disability, employee life, and accidental death and dismemberment)
- Employee Assistance Program
- Discounts and perks on gym memberships, shopping, travel, recreation, and more
FINANCIAL GROWTH
- A yearly discretionary bonus
- 401(k) with a company match
- Rewarding employee referral bonuses
WORK/LIFE BALANCE
- Generous paid time off policy that increases with tenure
- Nine paid company holidays + three Diversity Days
- Paid Parental Leave (up to 6 weeks, subject to applicable waiting period)
- Potential to work hybrid or remote and/or create a flexible work schedule (role specific)
JOB SATISFACTION & ADVANCEMENT
- Clear career advancement and growth pathways
- Continuous education opportunities
- Diversity, Equity & Inclusion Committee with various Business Resource Groups you can join
- Company-wide socials and gatherings
- "Dress for Your Day" policy
- An open-door policy that encourages direct communication with our CEO and upper management, fostering transparency and inclusivity in our work culture
Benefits may be subjected to an applicable waiting period.