Job Details
Valley Forge Casino Resort is an EEO employer - M/F/Vets/Disabled
Summary
Provideguests with a friendly and efficient check-in and check-out experience. Provide guests with general informationregarding hotel, amenities and special events.
JobDuties
- Sellrooms utilizing excellent customer service skills and yield management.
- Resolvecustomer complaints and answer guest inquiries regarding hotel services,events, directions, local attractions, etc in a friendly, professional manner.
- Completeall registration forms and computer input.
- Retrieveand distribute room keys.
- Calculateand print hotel bills, and accept payment for various room charges utilizingstandard cash and credit procedures.
- Communicate with Executive Hosts regarding hotel stays.
- Utilize computer to run necessary reports.
- Balance all transactions at the end of shift (audit out).
- Operate manual procedures in the event of computer failure.
- Other duties assigned by management.
Communicatewith Executive Hosts regarding hotel stays.
Utilizecomputer to run necessary reports.
Balanceall transactions at the end of shift (audit out).
Operatemanual procedures in the event of computer failure.
Otherduties assigned by management.
Qualifications:- High school diploma or equivalent, and front desk experience preferred.
- Ability to utilize basic office machines, computer and telephone.
- Ability to communicate with guests and staff in English.
- Knowledge of hotel key system.
- Must be able to work flexible shifts and able to stand for long periods of time.
- Detail oriented and able to multitask.
- Ability to add, subtract and audit accounts.
- Money handling experience and ability to operate electronic draft system.
- Ability to operate LMS, CMS, and Hot Sauce/Espresso computer systems.
- Must be able to obtain/maintain and necessary certifications and/or licenses as required by local gaming regulations
High school diploma or equivalent, and front deskexperience preferred.
Ability to utilize basic office machines, computerand telephone.
Ability to communicate with guests and staff inEnglish.
Knowledge of hotel key system.
Must be able to work flexible shifts and able tostand for long periods of time.
Detail oriented and able to multitask.
Ability to add, subtract and audit accounts.
Money handling experience and ability to operateelectronic draft system.
Ability to operate LMS, CMS, and Hot Sauce/Espresso computersystems
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