Job Details
At the heart of Radisson Hotel Group Americas is our brand promise, Every Moment Matters. More than just our motto, it's how we do business and who we are at our core. We firmly believe that our people are at the center of our success, so we strive to provide a meaningful employment experience with a focus on developing our team's talents.
Radisson Hotel Group Americas is proud to be one of the world's leading hotel groups, with nine distinctive hotel brands featuring more than 600 hotels throughout the US, Canada, and Latin America. Our portfolio includes Radisson Collection, Radisson Blu, Radisson, Radisson RED, Radisson Individuals, Radisson Inn & Suites, Park Plaza, Park Inn by Radisson, and Country Inn & Suites by Radisson.
Unique. Stylish. Entirely Radisson Blu. Upper Upscale by industry definition. First class in any other language. High on design and style, all wrapped up in a Yes I Can! Attitude. The Radisson Blu Mall of America features 500 design forward guest rooms, unique spaces and over 26,000 square feet of meeting space, and is the first hotel connected to the Mall of America.
The Radisson Blu Mall of America is looking for looking for an energetic individual to join our Housekeeping team as a Linen Runner. Our Housekeeping team is at the heart of what we do!
Key Responsibilities
Creates guest satisfaction and exceeds expectations by providing the service brand standards and genuine hospitality.
* Maintain high standards of cleanliness and presentation in all front of the house (customer) and back-of-house (employee) areas.
* Maintain hotel elevator landings by vacuuming, cleaning of all surfaces including glass and furniture, dusting, removal of trash/recycling. Guest hallway vacuuming as needed.
* Maintain the cleanliness of service landings and linen closets including the removal of trash and recycling throughout the day.
* Collect and transport dirty glassware including tumblers, rocks glasses and coffee mugs to stewarding for washing and return clean glassware back to service landings.
* Notifies supervisor promptly of any special guestroom/suite issues including the reporting of any maintenance needs.
* Ensures that all rooms/suites are secured upon leaving the guest room or suite.
* Assist Room Attendants by stripping check out rooms upon request in adherence to housekeeping policy.
* Throughout the day remove soiled linen, trash, and recycling from Room Attendant carts, guest rooms, hallways and service landings and drops linen down the laundry chute.
* Stocks linen/supply closets on each floor with clean linen and terry. Stock linen closet with toiletries such as coffee, tissue papers and toilet paper.
* Delivers additional linen and to Room Attendants.
* Provide information and service to guests, on request, while exhibiting a friendly behavior.
* Complete all periodical tasks and special projects, such as flipping mattresses, changing bed skirts, etc.
* Assists with performing inventory on housekeeping items
* Remove hotel issued items as requested by the guest (i.e. microwaves, roll-aways, etc.)
* Promptly handles guest complaints and fulfills guest requests to ensure their satisfaction and safety.
* Uses cleaning products and supplies properly to company and product recommended standards.
* Follows all protocols.
* Report any security safety related issues to their manager/supervisor.
* Follows all safety regulations when handling cleaning supplies or bodily fluids as outlined during company trainings.
* Works as a Team member to maintain pleasant work environment:
* Maintain a positive inter-departmental relationship through the hotel and with outside vendors.
* Follows all hotel policies and procedures.
Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations
* Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service
* Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems
* Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
* Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
* Performs other duties required to provide the service brand behavior and genuine hospitality
Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest
Requirements/Skills
* Ideal candidate will have a minimum of one-year hospitality experience in housekeeping
* Follows instructions and communicates effectively
* Works well independently or as part of a team
* Strong attention to detail
* Commitment to exceptional guest service
* Willing to work a flexible schedule including weekends and holidays
* Adheres to the policies and procedures of the hotel
Physical Demands
* Required to stand, sit, and walk for extended periods of times
* Lift, carry, or otherwise move and use of force or exertion up to 75 lbs.
* Use of manual dexterity of common office equipment; such as but not limited to, computers, printers, phones ect.
We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information or other protected class. Background checks are also required before employment begins.
Visa Requirements: We participate in E-Verify and all candidates must be in possession of identification providing authorization to work in the United States as defined in the Immigration Reform and Control Act of 1968 (IRCA). This position does not offer sponsorship of Work Visas.