Customer Service Representative


Job Details

This program requires US Citizenship.
Seeking a full-time Customer Service Representative with Mortgage Servicing experience. Opportunity for telework after training upon performance and customer approval.
Our Client s Mortgage Customer Service team supports the US Department of Housing and Urban Development (HUD), Office of Single-Family Housing in their Mission to create strong, sustainable, inclusive communities and quality affordable homes for all.
As a Mortgage Servicing Customer Service Representative, you will make a difference in the lives of others, while expanding your knowledge of Federal Housing Administration (FHA) mortgage policies and procedures.
As a Mortgage Servicing Customer Service Representative, you will:

  • Provide excellent customer service, answering a variety of calls and emails from the mortgage servicing industry and the public on FHA guidelines and procedures
  • Use your knowledge of mortgage servicing to locate answers in a knowledge database to acknowledge client s requests
  • Follow standard operating procedures for various topics, systems, and contact channels
  • Document all of your contacts in a database
  • Keep up to date on FHA mortgage processes and procedures

To be a successful Mortgage Servicing Customer Service Representative , you will possess:

  • The capability to navigate multiple computer systems and applications, and utilize search tools to provide information to our clients
  • Excellent time management skills and dependability
  • Strong written and verbal communication skills including telephone etiquette
  • Keyboarding proficiency of at least 40 words per minute

Required Qualifications:

  • High School diploma or General Educational Development (GED) certificate
  • Minimum of 2 years of mortgage servicing work history ( e.g. loan servicing specialist, loss mitigation specialist) plus an additional year of customer service or contact center experience
  • Ability to obtain a Public Trust Security clearance, which includes a credit check and background investigation
  • Ability to work 10:00 am - 6:30 pm ET onsite (subject to change based on customer needs)

?Desired Qualifications:

  • Contact Center experience (Omnichannel)
  • Bilingual (Spanish/English), verbal and written
  • FHA knowledge/experience

ABBTECH is an EOE/Minorities/Women/Disabled Individuals/Veterans





 Abbtech Professional Resources

 05/18/2024

 Albuquerque,NM


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