Job Details
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Desktop Support Specialist (Windows and Mac OS)
Georgetown, DE | Job Code: 208570
**Make a difference**
Ciber Global wants you. Come build new things with us and advance your career. At Ciber Global you'll collaborate with experts. You'll join successful teams contributing to our clients' success. You'll work side by side with our clients and have long-term opportunities to advance your career with the latest emerging technologies.
***PLEASE NOTE:*** Candidates must be currently located in the Georgetown, DE area
***Sorry, NO C2C !!!***
***Ciber is searching for a Desktop Support Specialist for an opportunity in Georgetown, DE!***
As a Desktop Support Specialist, you'll be motivated to supports in-house teams and respond to in-person to helpdesk tickets. You'll work out of Georgetown DE with frequent travel to Milford and Dover (not reimbursed). You'll diagnose, support, and track IT incidents, and provide hands-on PC and peripheral equipment troubleshooting, repair, and installation.
* 3+ yrs related desktop support including installs, configurations, troubleshooting
* Providing IT support for hardware & software
* 2 yrs. Window Servers (physical & virtual)
* 3+ yrs. support & config for Windows 7 & 10
* 1+ support & config of Mac OS
* 1+ building software packages for ONE of the following systems: SCCM, BigFix, MDT, KACE SMA
* Excellent communication skills
* Bachelors Degree
***Nice-to-Have***
* Mobile device support w/ iOS and/or Android
* Linux support, config, and reliable operation
***Day-to-day responsibilities not limited to***
* Execute Service Desk contact, problem, incident, and request management policies and procedures.
* Diagnosis, troubleshooting, and tracking of all computer-related incidents.
* Escalate problems and incidents to designated level 2 and level 3 help desk support personnel
* Reporting incident status and system outage notifications
* Logging incidents and problem resolution activities into a computerized tracking system.
* Maintain a robust and accurate knowledge base repository.
* Provide hands-on PC and peripheral equipment troubleshooting, repair, and installation support.
* Generate help desk-related performance statistics, as required.
* Train support staff, as required.
At Ciber Global our consultants have access to a comprehensive benefits package. Benefits can include Paid-Time-Off, Paid Holidays, 401K matching, Life and Accidental Death Insurance, Short & Long Term Disability Insurance, and a variety of other perks.
**Find a purpose**
Help clients embrace emerging technologies. Create inventive solutions and meet intriguing client challenges. Solve, fix, design and innovate. Be a part of something bigger by helping clients go digital, create engaging customer experiences and transform their business.
**Move ahead**
Our success as a company is built on practicing inclusion and embracing diversity. Ciber is committed to providing a work environment free from discrimination and harassment, where all employees are treated with respect and dignity. Together we work to create and maintain an environment where everyone feels valued, included, and respected. At Ciber, our differences are embraced and celebrated. Ciber Global is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.
Ciber is proud to be recognized as a National Minority Supplier.
National MBE Certification has been issued to Ciber Global, LLC by the Michigan Minority Supplier Development Council.
**About Ciber**
Founded in 1974, Ciber partners with organizations to develop technology strategies and solutions that deliver tangible business value. Ciber Global is a consulting, outsourcing and business solutions integration provider and partner with offices across the United States and India.
Ciber's strength is enhanced by its parent company, HTC Global, a growing technology innovation and execution leader with 11,000 employees worldwide. HTC Global helps its clients reimagine technology to reach business goals.
**Find Yourself at Ciber**
Make a difference
Build new things. Collaborate with experts. Join teams who are contributing to our clients' success. As a Ciber employee, you'll sit side by side with our clients and have long-term opportunities to advance their top priorities - and yours.
Find a purpose
Help clients embrace emerging technologies. Create inventive solutions and meet intriguing client challenges. Solve, fix, design and innovate. Be a part of something bigger by helping clients go digital, create engaging customer experiences and transform their business.
Move ahead
Our success as a company is built on practicing inclusion and embracing diversity. Ciber is committed to providing a work environment free from discrimination and harassment, where all employees are treated with respect and dignity. Together we work to create and maintain an environment where everyone feels valued, included, and respected. At Ciber, our differences are embraced and celebrated. Ciber Global is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce.
Ciber is proud to be recognized as a National Minority Supplier.
National MBE Certification has been issued to Ciber Global, LLC by the Michigan Minority Supplier Development Council.
About Ciber
Founded in 1974, Ciber partners with organizations to develop technology strategies and solutions that deliver tangible business value. Ciber Global is a consulting, outsourcing and business solutions integration provider and partner with offices across the United States and India.
Ciber's strength is enhanced by its parent company, HTC Global, a growing technology innovation and execution leader with 11,000 employees worldwide. HTC Global helps its clients reimagine technology to reach business goals.
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