Job Details
POSITION TITLE: Guest Services Associate
REPORTS TO: Operations Manager
LOCATION: Glendale, CA
CLASSIFICATION: Non-Exempt
SALARY: $17.75 - $18.25
PERTINENT INFORMATION:
- Multiple shifts available: 3PM-11PM Tuesday - Saturday, 11PM - 7:30AM Tuesday - Saturday
Guest Services Associate
A Caregiver (Guest Services Associate) is responsible for providing a hospitable, safe, and healthy environment in which guests experience enhanced dignity and respect.
Responsibilities and Initiatives
To help NHF meet its growth goals, the Guest Services Associate will:
- Ensure safety and security of recuperative care facility.
- Respond to guest requests.
- Perform room checks daily.
- Ensure that all guests are greeted and provided with a detailed orientation.
- Maintain accurate record keeping and activity reports.
- Conduct daily facility and equipment inspections.
- Develop rapport with guests and garner guest feedback.
- Facilitate and monitor guest meals and kitchen duties.
- Respond to and provide positive intervention encounters for guest concerns.
- Attend all meeting and trainings as scheduled.
- Execute recreational activities as assigned.
- Perform additional assignments to meet the needs of the facility, notwithstanding primary responsibilities.
- Always follow NHF policies and procedures.
Requirements
- High School Diploma or equivalent required.
- Minimum 2 years caregiver experience in a Healthcare or Recuperative Care environment (preferred).
- Ability to perform and prioritize multiple tasks effectively and efficiently.
- Must be able to work a schedule with five (5) eight (8) hour shifts.
- Valid CA driver s license.
- Current CPR and First Aid certification.
- Excellent oral and written communication skills.
- Ability to communicate effectively with all levels of staff, guests, and visitors.
- Working knowledge of Microsoft Office Suite.
Physical Requirements
The duties as described will required frequent standing and walking. The employee will frequently bend/stoop, squat, reach above the shoulders, twist, and turn, kneel, and push/pull. The employee will frequently be required to lift/pull/push/move up to 50 pounds. Must utilize conversational speech for effective verbal communication. Noise level is high in some client care areas.
Benefits
PROGRAMS
National Health Foundation is addressing the social determinants of health using several research-proven strategies. We are targeting Food Access, with an emphasis on increasing the availability of health and fresh foods in under-resourced communities, Housing, with a focus on providing shelter and care for individuals who have been released from the hospital, the Built Environment, prioritizing the removal of the barriers to health in the Historic South Los Angeles community, and Education, with a focus on risk prevention and support for pregnant and parenting teens to complete their education. For further details on the programs, please visit our site at: