Job Details
TruffleHog is a popular open source tool used by security researchers all over the world to find leaky API keys and responsibly disclose them to affected companies. This provides income through bug bounty platforms like HackerOne to individuals that may otherwise have a hard time finding employment. This also prevents breaches from occurring, which can be very costly for companies to resolve.
When we founded Truffle Security Co in February of 2021, we committed to continue to grow a community with security researchers around the world, and continue to provide free and open resources to support those that make the world more secure. We have a strong commitment to open source and to the community. We re looking for help supporting our mission to prevent leaking credentials.
About the role
We re looking for a Solutions Architect to join our growing Sales team. This customer-facing role calls for strong technical and communication skills as it requires you to communicate customer issues to our engineers effectively. You ll be performing demos with customers and prospective customers, helping them understand how our product works aiding in explaining how it can be applied to their use cases. A successful candidate will be a product subject matter expert, who is familiar with the technical ins and outs of TruffleHog and has experience troubleshooting. You will be the bridge between product, engineering, customer success, and sales.
What you'll be working on
- Own technical relationships with new and existing customers
- Collaborate with Sales and Customer Success teams to convert prospective customers while retaining and growing customer relationships
- Gather requirements, guide customers through implementation, provide best practices, and advocate for our product
- Understand customers needs with the ability to guide them through a technical solution that makes sense for both them and the product
- Own these same responsibilities for prospective customers during their trial phase to aid in converting POCs into paid subscriptions
- Troubleshoot and create solutions to customer issues
- Build processes and technologies to empower our customers to self serve
- Ideate with the engineering team to enhance our product offerings and incorporate customer feature requests and relevant feedback.
- Adding to and enhancing existing documentation
- Reviewing configurations, logs and other customer information to troubleshoot technical issues
What we're looking for
General
- BA/BS degree in CS or equivalent
- Experience working in a technical customer facing role
- Experience troubleshooting complex technical customer issues
- 5+ years of working experience in a SaaS environment
Bonus Points
- Experience with scripting languages such as Python
- Experience with deploying tools on premises
- Experience with secrets management
- Passionate about Security
How we support our team
- Commitment to building a culture of mentorship, equity, and psychological safety
- Competitive compensation and equity package
- 401(k) with 6% company match
- Flexible paid time off
- We require employees to take 3 weeks off to recharge
- We have holidays, as well as "Truffle Holidays" where the entire company takes a day off
- Medical, dental, and vision coverage
- 80% Premium coverage for employees & their dependents
- Remote work annual stipend
- $3,000/year We want you to be comfortable working remotely
- Health & wellness stipend
- $1,200/year Maintaining your physical, mental, and emotional well-being is foundational to doing your best work
- Learning & development annual stipend
- Adopting a growth-mindset allows you to grow professionally and personally.
- Experimental annual stipend
- $2,400/year Experimentation paves the way for innovation, and allows us to learn and grow ourselves and our product.
- Company off-sites!
- We re 100% remote with no office, but won t let that stop us from working closely together. Destinations have included Hawaii, Cabo, Savannah, and the Rocky Mountains.
We re looking for folks who are interested in being part of the journey to make the internet more secure. The internet is for all, and we believe that diverse experiences and people from all walks of life can contribute to this mission. That said, if what we re doing resonates with your values, we d love to have you apply even if you don t check all of the boxes or match the job description to a tee.
Truffle strives to promote an equitable, inclusive, and psychologically-safe workplace for all who are interested in working with us. All job applicants will be considered throughout the employment process without regard to race, color, ethnicity, religion, sex, sexual orientation, gender perception/identity, age, pregnancy or parental status, disability status, or any other basis prohibited by law. If you are an individual with disabilities and reasonable accommodation is needed throughout the interview process, or to perform essential job functions, please let your recruiter know.
Lastly, we ask that all applicants consider the opportunity to answer a few voluntary demographic questions on the job application. This helps us track the inclusivity of our recruiting initiatives. Answering these questions is entirely optional and your answers will not be shared with the hiring team and will not impact the hiring decision.
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For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.
As set forth in Truffle Security s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.
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