Job Details
About the Company
Ardmore Home Design (AHD), founded in 2008, is a privately-owned, fast-paced, founder-led entrepreneurial company where we value people with strong skills to make our products and processes better every day. We design, sell and distribute luxury home d cor to interior designers as well as boutique/luxury retailers globally. The AHD family of wholesale brands includes Made Goods (flagship furniture made from unique materials); Pigeon & Poodle (home and bath accessories); Blue Pheasant (handcrafted tabletop products) and Thucassi (artisanal candles and fragrances).
Job Summary
We are seeking a highly motivated Showroom Manager with a passion for creating memorable experiences for our design clients. This is an opportunity for those who thrive in a client-centric environment, see themselves as more than a sales professional but also as a true personal advisor. The ideal candidate is someone who can deliver exceptional customer service, has a strategic sales mindset, willingness to learn and a passion for forming meaningful relationships with designers and design-driven retailers. Additionally, we are looking for someone results-driven, with a proven track record of meeting and exceeding targets. We value individuals who are eager to contribute their creativity and skill set to the success and reputation of our luxury brand.
Duties and Responsibilities:
Sales Targets
Achieve or exceed monthly /annual established sales goals.
Report weekly activity. Include volume, requests made, trends, challenges, feedback and opportunities.
List items sold off the floor and collaborate with internal team about suggestions for replacements/re-orders.
Produce a monthly report covering objectives set, results achieved and sales performance, collating forward indicators. Accurately monitor, analyze and report sales patterns and trends.
Generate weekly call logs and establish customer list.
Brand Ambassador
Educate customers about product design, inspiration, custom options, materials used and capabilities.
Maintain the striking visual appearance of the showroom by effectively executing merchandise plans and strategies.
Maintain company presence in design community through networking, joining organizations, and/or participating in and hosting to-the-trade events.
Share local press features with management and marketing teams.
Develop and extend the customer account base through local marketing initiatives.
Customer Service
Provide exceptional service to appointments and walk in traffic, building trust and reputation for superior client experiences.
Ensure an exceptional customer experience through management of all phases of sales transactions from qualifying the potential client, to design consultation, product selection, quote preparation, payment processing, and follow through of delivery and set-up.
Reflect positively the image and philosophy of the Ardmore Home Design brands.
Respond promptly to customer requests, liaising with customer service, account managers and the front office to provide quotes, sales orders and resolve queries.
Advise on natural variances, color and suitability.
General Duties
Learn internal operating system to generate quotes, provide pricing, product availability and information.
Request and order necessary showroom supplies.
Liaise with trade people as needed. Co-operate with other showrooms as required.
Maintain good relations with building neighbors.
Update management with news and events within the building.
Perform additional administrative tasks as needed/required.
Assist designers with moving and loading of quality product
Human Resources
Open and close the showroom daily, covering in case of an absence or emergency.
Manage part time or full time staff.
Ensure individual and staff attendance.
Provide adequate cover for lunches/ holidays/sickness.
Assist in recruiting and training of new staff.
Plan and monitor employee development and training to achieve maximum performance, productivity and job satisfaction.
Maintain a safe and healthy working environment, ensuring all occupational and health and safety guidelines are met.
Required Qualifications:
- College degree is preferred but not required
- Minimum of 5 years experience in a similar role
- Proven management experience in leading, motivating, developing a team
- Knowledge of and relationships with design community
- High end customer service and luxury retail experience
- Ability to work in a fast paced environment and to multitask
- Computer savvy, experience with ERP systems
- Intermediate level user of MS Excel, Word and PowerPoint
- Exceptional communicator both written and verbal
- Proven sales and customer satisfaction record
- Willingness to receive and implement constructive criticism to continuously improve performance and achieve team objectives.
- Demonstrates a strong sense of ownership and accountability for tasks and responsibilities within their position.
- Ability to lift up to 40 lbs.
Core Competencies
- Determined and driven for results
- Highly organized and able to work in a busy retail environment
- Diligent and conscientious
- Analytical thinker with strong numerical abilities
- Team player/commitment to group goals
- Eye for colour and design
- Creative Innovator committed to constant improvement
Why AHD?
We believe every employee should be rewarded fairly for a job well done! As an AHD employee, you will enjoy comprehensive healthcare coverage including medical, vision and dental care. Your financial well-being will be supported through our 401(k) retirement investment plan. Moreover, we offer a challenging & rewarding professional work environment.
The AHD total package includes:
Medical
Dental
Vision
401(k) Retirement with up to 6% employer contributions
Paid Vacation Time
Paid Holidays
Consistent work/life balance
Relaxed and collaborative work environment
Amazing benefits and wellness programs
Training and career development opportunities
Compensation
Starting annual salary: $70,000-85,000 plus commissions. Exact compensation may vary based on skills, experience, and location.