Job Details
About Us:
At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company!
Location Description:
Welcome to OKANA Resort and Indoor WaterPark. Located along the picturesque Oklahoma River in the vibrant Horizons District, near downtown Oklahoma City, OKANA Resort & Indoor Water Park offers exceptional career opportunities. Conveniently situated with a dynamic indoor waterpark, over 400 well-appointed guest rooms and suites, including premium riverfront accommodations, a range of dining options, and extensive meeting and event spaces spanning 30,000 square feet, OKANA provides a unique setting for a rewarding career journey. Shape your career in the heart of Oklahoma City at OKANA. Join us to contribute to our distinctive atmosphere and foster your personal and professional growth. Be a part of OKANA Resort & Indoor Water Park, where your career aspirations meet a world-class destination.
Overview:
The Resort General Manager is a senior leadership position which reports directly to the Resort Managing Director. The main responsibility is to oversee the Rooms Division, including the Front Office, Guest Services, Housekeeping, Laundry, Engineering, Security, Spa, and Retail. This position works collaboratively with all division heads to ensure positive experiences for all current and future guests. They work closely with the Sales team to ensure successful meetings and to participate in site inspections. A key role is to assemble, train, train, and mentor the Rooms Division management team and create an encouraging work environment for all resort curators. This individual must have the financial acumen to prepare budgets, control costs, review results, and participate in developing action plans used to achieve forecasts. They must personally demonstrate a commitment to customer service by soliciting and responding promptly to guest needs. This individual must have the experience and qualifications to lead the resort in the absence of the Managing Director.
CUSTOMER SERVICE: Deliver the best service, quality and value to every customer, every time. Maintain customer satisfaction as the driving philosophy of the hotel. Personally demonstrate a commitment to customer service by soliciting and responding promptly to guest needs. Commit to satisfying every guest. Ensure staff, including all new
hires, are trained to meet standards. Empower department staff to deliver customer service by encouraging and rewarding responsive guest assistance.
FINANCIAL: Meet or exceed budgeted profit and margin of the department. Prepare annual departmental budget that accurately reflects the hotels operations plan. Anticipate revenue/cost problems and manage the timing of discretionary expenditures. Analyze financial and operating information on an ongoing basis in order to achieve budgeted labor and other cost standards. Ensure department staffs are trained in financial/control procedures as outlined by Internal Audit, and that these procedures are regularly followed. Impact cash flow by effective management of accounts receivable and accounts payable.
PEOPLE: Manage people according to Pyramid Global Hospitalitys values, which are centered around putting associates first. Instill a servant culture which is focused upon partnering and supporting all members of the team.. Maintain a positive, cooperative work environment between staff and management. Emphasize training and development as a way of doing business in order to empower employees to successfully perform their jobs. Help to develop management talent by acting as a mentor for direct reports. Resolve employee grievances fairly and timely. Ensure employees fully understand performance standards, review process, and reward successes. Manage safety program to protect guests and employees and which meets OSHA requirements. Use ongoing safety plan to minimize workers compensation claims. Monitor and maintain acceptable levels of employee turnover.
QUALITY: Maintain physical product standards by routinely inspecting departments to ensure that equipment is in proper working condition and supplies are stocked at proper levels. Coordinate
capital projects within budget and on time. Have acceptable property quality audits for assigned areas and implement action plans to correct deficiencies.
MANAGING THE BUSINESS: Analyze the hotels demand segments, sources of business for each, and manage pricing and room inventory. Know the principle competition for each segment and leverage our strengths against them. Identify and effectively react to major revenue and expense opportunities and possible problems. Accurately forecast revenues and profits within acceptable variance levels.
Qualifications:
Bachelors degree, preferably in Hospitality Management plus a minimum of 10 years of progressive growth in the Rooms Division operations.
Excellent communicator, including written skills and the ability to speak in front of large groups of people.
Competent leadership skills focused on directing and mentoring all departments towards achieving the resorts customer service objectives.
Working knowledge of all departments in the hotel.
Experience to fill in for the General Manager when needed and represent the resort in a professional manner.
Community minded individual that can work with Pyramids corporate team, ownership representatives, and local community leaders.
Experience in preparing hotel forecasts and working knowledge of all computer systems used to prepare and report financial results.
Team player mindset that works closely with and supports all resort Division Heads and their teams.
Proven experience in overseeing the management of a day spa.
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