Job Details
Why work for Johanna Ortiz
A career at Johanna Ortiz is your chance to contribute and develop in a reality where business and creativity meet and thrive in an inclusive, and open-minded environment where people, planet and community are the epicenter of everything we do.
What We Believe In
We believe in the power and potential of the feminine, in the value of our latin heritage, and in caring for every detail while generating social inclusion. We recognize the importance of holistic growth hand in hand with our community and our planet. Johanna Ortiz creates with elegance and festiveness, staying true to her latin lifestyle and roots. Her work pays tribute to exquisite design, craftsmanship, women, and her dream of a better world.
Who Are We Looking For
Full Time & Part Time Client Advisors for our first US Flagship store located in New York on Madison Avenue.
As a Client Advisor, you will play a crucial role in driving the success and growth of our business through collaborating with the team in achieving the quantitative and qualitative objectives for the store while providing exceptional customer service.
As a sales professional, you will represent and promote the brand image, be an authority on the product, as well as serve as an ambassador of the brand and embody its ethos!
Job Description
Key Responsibilities:
Sales and Customer Service:
- Lead by example in delivering outstanding customer service to ensure a memorable shopping experience for every customer.
- Ensure customer loyalty by collecting customer information and entering it into the database to build a valuable clientele base.
- Follow-up with clients through telephone calls, letters, cards, and special announcements.
- Maintain a client book including sales records, client preferences, colors, sizes, and styles as well as records of clients' life events (e.g., birthdates, etc.)
- Resolve client issues as they arise, with the support of a manager, if necessary, always upholding exceptional client experience.
- Achieve individual sales goals and objectives set by the Retail Store Manager
- Collaborate with peers to achieve business objectives.
- Support promotional campaigns to drive sales.
- Communicate brand values, stories, and lifestyle to clients.
- Participate in the inventory process as required.
- Communicate any pertinent information gathered from customers to the Retail Store Manager.
- Keep up to date regarding current fashion trends.
- Work on special projects as directed by Retail Store Manager and ASM.
Qualifications:
- Associate or bachelor s degree in business administration, retail management, or related field preferred, or equivalent work experience.
- Proven experience in retail sales, preferably in a luxury retail store or high-end fashion environment.
- Excellent communication, interpersonal, and problem-solving skills.
- Proficiency in inventory management systems and retail POS software.
- Demonstrated ability to sell and achieve targets in a competitive retail market.
- Flexibility to work evenings, weekends, and holidays as needed.
Only short listed applicants will be contacted.
Who We Are
The Johanna Ortiz is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world. Johanna Ortiz was founded in 2003 in Cali, Colombia. For twenty years, the JO brand has grown organically and sustainably, stitch by stitch, collection by collection, and most importantly, person by person.
The brand has developed an exclusive creative language based on the power of the feminine and a celebration of the exquisite.
Precise in construction and exuberant in spirit, every piece is a testimony of the JO aesthetic.
The brand is built on a bedrock of community and purpose. Its grass-roots foundation generates social inclusion and positive impact by endowing local talent, pleading to conserve artisanal knowledge, and celebrating unique craftsmanship within a framework of inspired creativity.
Diversity Commitment
Johanna Ortiz is committed to fostering a diverse workforce. We believe that diversity in all its forms; race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, disability, protected veteran status, or other characteristics protected by applicable law, enriches the workplace and our client experience.
As an Equal Opportunity Employer, we welcome all applications and select our talents based on competencies and in alignment with our brand behaviors. Setting people for success is what we live for, and it is part of our interview process to discuss with you how to excel in our company. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This job description does not list all duties of the job. Employees may be asked by management to perform other duties. The employer has the right to revise this job description at any time.
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.