Job Details
Job Summary:
The Front Desk Associate at Beckley Hotel is an individual contributor role responsible for providing exceptional customer service to guests and ensuring a smooth and efficient check-in and check-out process. This role will also be responsible for handling guest inquiries and requests, maintaining the front desk area, and assisting with other duties as assigned.
Opportunities for advancement available within Organization
Compensation & Benefits:
- On-site parking
- Employee discounts available.
Responsibilities:
- Greet and check-in guests in a timely and efficient manner, ensuring all necessary information is obtained and accurately entered into the system
- Respond to guest inquiries, requests, and complaints in a professional and timely manner
- Accurately process payments, refunds, and exchanges
- Maintain a neat and organized front desk area and lobby
- Answer phone calls and direct them to the appropriate department or staff member
- Assist with luggage and provide directions and recommendations for local attractions and restaurants
- Follow all safety and security protocols to ensure the well-being and confidentiality of guests and hotel property
- Complete administrative duties such as filing, data entry, and inventory management
- Collaborate with other hotel departments to ensure a seamless guest experience
- Perform any other duties as assigned by the hotel management team
Requirements:
- High school diploma or equivalent
- Previous hospitality or customer service experience preferred
- Excellent communication and customer service skills
- Ability to multi-task and work in a fast-paced environment
- Proficient in computer and office technology, including Microsoft Office and hotel reservation systems
- Strong attention to detail and problem-solving skills
- Availability to work a flexible schedule, including nights, weekends, and holidays
- Must be able to stand for long periods of time and lift up to 25 lbs as needed
EEOC statement:
VP Management is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or any other legally protected status. We are committed to providing a diverse and inclusive work environment for all employees.