Job Details
Customer Experience Representative page is loaded **Customer Experience Representative**
**Customer Experience Representative**
locationsGreenville, SC - Southern Tide Headquarters time typeFull time posted onPosted 3 Days Ago job requisition idR26516 Southern Tide, LLCGreenville, SC - Southern Tide Headquarters*At Southern Tide, our mission is to share our love for the coastal lifestyle through premium products, experiences, and service.*
The Customer Experience Representative is the voice of Southern Tide, answering all inbound calls and making a great first impression. S/He will provide excellent customer service, representing our brand, our culture and our commitment to our customer.
**Crew Position:**
* Answers inbound calls, addressing all web and store requests, product questions, order changes, shipment tracking, etc.
* Responds to customer emails and chats in a timely and accurate manner.
* Strives to solve customer problems in the most efficient and customer centric approach.
* Stays knowledgeable of key features, attributes, and benefits of all items to provide answers to customer questions.
* Stays knowledgeable of garment measurements to answer size/fit questions and make appropriate recommendations.
* Makes recommendations for new/coordinating items as opportunity arises to upsell and cross-sell.
* Partners with the logistics department to process online product returns.
* Supports the Senior Customer Experience & Digital Associates on select tasks when needed.
**What all hands on deck looks like...**
* Enjoy roles that operate in a fast-paced environment
* Strong communicator, both oral and written
* Quick to problem solve while staying organized
* Customer focused
**Know the ropes...**
* High School Diploma
* Generally, 2+ years of relevant work experience
* Proficient in Microsoft Suite
Southern Tide is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristics protected by law.
Southern Tide participates in E-Verify. Details in . Right to Work Statement in .
Founded in 2006, **Southern Tide** is a Greenville, S.C.-based lifestyle apparel brand that boasts exceptional craftsmanship and classic design. Innovative, yet timeless in its youthful style, Southern Tide offers an array of apparel and accessory products for men, women, and kids that deliver their authentic lifestyle through quality, experience, and service. Southern Tide is available for purchase in Southern Tides company owned stores, Southern Tide Signature Stores and online at www.southerntide.com. Products can also be found in more than 850 specialty retailers, and premium department stores across the United States. Southern Tide is a wholly-owned subsidiary of Oxford Industries (NYSE: OXM).