Job Details
**Mortgage Customer Service Representative II**
Albuquerque, New Mexico Compensation **Hourly rate commiserate with experience** TDEC, a nationally recognized Business Processing Outsourcing (BPO) Organization, seeks a Mortgage Customer Service Representative to support an agency in Albuquerque, NM. Duties & Responsibilities :
Summary:
The position entails providing customer service and assistance to consumers and the lending industry.
* Answer questions on policy issues, general requests, and assistance with online processing system
* Respond to inbound calls, emails and voice mails and will document each contact in a database and perform return calls as required
* *Some weekend and/or overtime work may be required on occasion*
Qualifications/Experience:
* Minimum three to five years of residential mortgage finance experience (loan origination experience strongly preferred)
* Candidate must be bilingual in English and Spanish
* Two to four years of college, or equivalent work experience
* Two years of customer service or contact center experience
* Knowledge of FHA home mortgage programs and mortgage finance terminology
* Strong interpersonal skills and customer service skills
* Ability to effectively navigate a computer Customer Relationship Management application, related websites and support tools
* Effective written and verbal communication skills
* Ability to analyze and solve problems
* Ability to manage time effectively
* Applicants selected will be subject to a security background and credit investigation and drug screening and must meet eligibility and suitability requirements
* Candidates must be must be authorized to work in the U.S.
Equal Opportunity Employer/ Veterans/ Disabled
Location Albuquerque, New Mexico Compensation Hourly rate commiserate with experience