Job Details
**IT Technical Support Specialist**
at Ivanti New Brighton, Minnesota **IT Technical Support Specialist**
**Who We Are**
Ivanti is a global leader in IT systems and security management, service management, asset management, and mobility management and security solutions - helping organizations reduce risks and costs associated with managing their IT environment.
Ivanti is experiencing significant growth worldwide. The company has received numerous awards for being a Top Place to Work, as well as many accolades for the products it develops. Our customer focus strategy is driven by the companys core values, including innovation, accountability, teamwork, and trust, it's an exciting time to join Ivanti.
If youre passionate about what you do, are a champion of customer satisfaction and success, and interested in developing solutions that make a difference and in having fun while doing it, Ivanti is the place for you!
**What We Do**
* Empower users to seamlessly and securely connect from any place in the world that offers air, water and Internet!
* Equip organizations with the right tools to configure access, manage and enforce compliance with a holistic view on network, users and usage.
* Empower organizations to continue to breathe easy, now with an added sense of invincibility.
* Work hard so that you can focus on the things you want to!
**What we are looking for**
IT Technical Support Specialist to provide systems, applications and end user support, maintains user accounts, and participates in planning, management and procurement of IT assets as needed. The Specialist adheres to ISO9001 objectives, complying with all departmental and company requirements, procedures and policies as stated in the Quality Manuals, Sarbanes-Oxley Section 404 and other internal audit requirements. This person builds a strong working relationship with IT customers and understands their needs and processes to maximize productivity. At all times, the specialist will operate in the interest of its customers.
**What you will be doing**
* Interact with customers, global IT staff members, project managers, auditors and vendors on a daily, weekly or monthly basis depending on the need.
* Provide local area networking and end-user support for hardware, software and third-party application support.
* Receive and troubleshoot Service Desk Tier 1/2 and 3 Level calls, provide effective resolutions for issues submitted via the ticketing system.
+ Ensure all NEW IT tickets are reviewed, assigned or accepted within 24 hours of receipt.
+ Ensure all OPEN tickets have appropriate, future committed dates which are updated in conjunction with the requestor if the ticket is overdue.
+ Ensure all activities of resolution of a ticket are included in the Case Notes.
* Provide after hours on-call support as required.
* Contact and work within vendor support processes to resolve technical issues.
* Assist in the administration and maintenance of user accounts on internal systems and external vendor services.
* Planning, procurement and management of IT Assets
+ Assess functional needs to determine specifications for purchases and standards.
+ Procurement of IT assets using established standards, guidelines and policies
+ Install, configure and support the ongoing usability of desktop, laptop, and peripheral equipment and software within established standards and guidelines.
* May perform other job duties as directed by Employee's Leaders e.g., internal projects and initiatives.
**What you need to be successful**
* Minimum 3 years previous experience in IT support.
* Technical Knowledge related to various versions of Windows, Active Directory, Azure AD, Office 365, VMware, vSphere, ESX, VPN, TCP/IP Networks
* Experience in troubleshooting MAC OS
* Strong interpersonal and written communication skills
* Must be able to work well with others as part of a Team
* Ability to establish and manage shifting priorities, multiple tasks and meet deadlines.
* Demonstrates flexible thinking to troubleshoot or overcome problems
* Demonstrates consistency and reliability.
* Uses company resources with efficiency and economy
**Other skills that you may bring along but are not essential are:**
* ITIL Accredited
* Professional IT Certifications
* Experience working in a software development environment
* Previous knowledge of Ivanti End Point Management Suite or competing product
* Ability to manage projects as assigned and working with a global team
**Organizational Culture**
Ivanti provides a supportive environment for motivated individuals looking to grow their careers and realize high earnings potential. Join a challenging, technology focused environment, earn a competitive salary and benefits package, receive the training you need to stay ahead of the curve, and work in a casual, smart, and fast-paced organization.
***External Recruiting Agencies/Vendors****:* Ivanti does not currently engage with external recruiting agencies and will not accept unsolicited resumes from any external agency. Unsolicited resumes submitted by agencies to Ivanti will become the property of Ivanti and may be contacted and engaged with directly. Ivanti maintains a preferred vendor list and only engages with these agencies from time to time. Ivanti has not agreed to pay placement or any other fee to companies who have not been specifically retained to conduct a candidate search.
#LI-EB1
Location (City) * Describe your experience with system administration and IT support. *
Describe your experience with troubleshooting macOS. *
Please select the products that you have experience with. *
Windows
MacOS
Active Directory
Azure AD
Office 365
VMware
vSphere
ESX
VPN
TCP/IP
End Point Management
**Voluntary Self-Identification**
For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely **voluntary**. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.
As set forth in Ivantis Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
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A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
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