Job Details
**Assistant Manager, Banking Center**
Feb 18, 2022
Serve as the primary operations officer of the assigned Banking Center. Assist the Banking Center Manager with development of new business, servicing accounts, lending, customer relations and staff development.
Essential Functions:
Provide high quality customer service to all clients all the time
Promote the Culture of Excellence and ensure the staff consistently upholds it
Serve as the primary operations officer of the Banking Center
Mentor and coach employees in skill development and personal growth
Comply with all banking regulations and our own Bank policies, procedures and objectives
Maintain proper procedures and security controls to protect against criminal and fraudulent activity and unnecessary risk or exposure, including but not limited to following Bank policies and procedures to ensure confidentiality and obtaining all proper identification on telephone and electronic inquiries
Ensure/monitor proper loss prevention regarding past due loans/credit cards, cash items and overdrawn accounts
Review daily account management reports, including but not limited to uncollected funds report, depository overdraft report and new accounts report; review and approve large dollar transit items report
Conduct monthly audits as outlined on the Banking Center Audit Control Sheet, including but not limited to cash audits, alarm testing, review of NVR/camera functionality, and bait strap change
Open new depository accounts (personal and business)
Prepare, approve and process loan requests within lending authority, per DecisionPro procedures
In order to support all team members and assist as necessary, maintain knowledge of banking center operations, including but not limited to ATM and vault management, branch capture, and core platform teller operating system
Master all features and benefits of Banks products, programs and services, and ensure that staff is similarly trained
Evaluate customer product/service needs, and present financial solutions that bolster customer satisfaction and increase referrals; where the client relationship is best managed by another Bank department/division, partner effectively with the appropriate banker to ensure superior customer service
Seek out business development opportunities in the service area, actively conducting calls on current and prospective clients, either individually or in collaboration with Superior Service Team partners
Represent the Bank within the community to enhance the Banks image and establish contacts to develop business
Assist the Banking Center manager in developing methods to enhance and retain client account relationships; solicit staff participation to overcome service delivery barriers and suggest methods to improve service
Assist with planning scheduled meetings on Bank operations, security and products
Maintain prudent expense control in the Banking Center
Assist the Manager with hiring, scheduling, coaching, and conducting performance appraisals for employees
Requirements:
High school diploma or equivalent; college degree preferred
Demonstrated skill in banking center operational leadership, teller line expertise and client account management, typically gained by 2+ years of general retail banking and at least 1 year in a role with platform responsibilities
Demonstrated ability to manage and mentor staff
Excellent communication and customer service skills, exhibiting a high degree of professionalism
Excellent interpersonal skills, with the proven ability to interact effectively with diverse individuals
Ability to organize and prioritize tasks
Demonstrated computer proficiency and teller terminal knowledge
High mathematical and computational aptitude; ability to interpret data and formulate decisions/solutions
**Experience Required:** High school diploma or GED, 2 years retail banking experience, customer service