Job Details
INFORMATION
Oetker Collection hotels are true masterpieces located in the world's most desirable destinations. Each property is a landmark and a timeless icon of elegance. With deep devotion to local culture and community, our Hosts of Choice preserve a tradition of legendary European hospitality and genuine family spirit that began in 1872.
The collection includes L'Apoge Courchevel, Le Bristol Paris, Brenners Park-Hotel & Spa in Baden-Baden, Htel du Cap-Eden-Roc in Antibes, Chteau Saint-Martin & Spa in Vence, The Lanesborough in London, Eden Rock-St Barths, Jumby Bay Island in Antigua, Palcio Tangar in So Paulo, The Woodward in Geneva, Hotel La Palma in Capri, The Vineta Hotel in Palm Beach, and more than 150 private villas around the globe.
The Vineta Hotel - situated in the heart of Palm Beach, the Vineta Hotel will be located just two blocks off Worth Avenue. Set to debut second half 2024, the hotel will be reborn following a top-to-bottom renovation.
The Vineta Hotel invites you to join its teams and offers you the best opportunities for career and development within the amazing Oetker Collection Hotels.
The team of the Vineta are waiting for you to have an exceptional experience!
JOB DESCRIPTION
Contract
01. Permanent
Place
Palm Beach, Florida, USA
MISSIONS
Position Profile:
The Guest Service Manager leads our Guest Relations department with passion, family spirit and elegance to create a personalized and unparalleled arrival and departure experience, anticipating guest needs. This involves training, coaching, and managing.
Responsible for the daily operations of the Front Office, Bell Services and Concierge Department to present a positive image of the Hotel to all guests creating an unsurpassed experience for our guests as well as our team members.
Train, coach, develop and supervise according to hotel policies and procedures.
Maintain standards of guest service as established by the Managing Director.
Evaluate and manage a weekly schedule based on business levels while ensuring coverage at all times.
Ensure payroll is documented and submitted accurately.
Review payroll each day to ensure it is in line with the budgeted hours.
Develop growth plans for all Guest Relations team members.
Selection and development of team members including ongoing training.
Demonstrate positive leadership characteristics which inspire team members to meet and exceed standards and promote empowerment.
Build morale and spirit, interact positively with guests, and take action to resolve problems to the satisfaction of all parties involved.
Instill a guest service attitude, continually look at ways to reduce expenses and drive revenues.
Maintain an accurate guest attention report.
Follow cash handling and auditing procedures as outlined by the finance department.
Ensure that personal appearance and hygiene standards are an example for the team and reflect a professional image for our guests.
Ensure that proper procedures for dealing with guest illness or injury, system failures, fire alarms, robbery, security incidents and other emergencies Report unsafe conditions, as appropriate.
Assist with responsibilities and duties in the absence of or due to heavy volume in the areas of Concierge, Bell Staff, and lobby coverage.
Perform other tasks or projects as assigned by hotel management.
BENEFITS
We are delighted to offer:
An excellent renumeration package including an attractive salary, progressive health & dental, life insurances, 401k pension underscored by an inspiring work environment, ongoing learning & development through the Masterpiece Academy, and an opportunity to be the best!
PROFILE
SKILLS & COMPETENCIES:
Must have a passion for delivering outstanding luxury service.
Self-motivated, decisive, responsible, and driven to achieve goals.
Strong interpersonal skills, exceptional oral and written communication skills.
Ability to think independently, possess good judgment, proven problem-solving skills and effective decision-making skills.
Must be organized and detail oriented with strong multi-tasking skills.
Must be able to stand for an entire shift to continuously perform essential job functions.
Proficient in computer and systems use. Previous experience with Opera is considered an advantage.
Ability to work flexible hours, including days, evenings, overnights, weekends, and holidays.
EDUCATION & EXPERIENCE:
Minimum 5 years in luxury hotel experience with 3 years in a managerial capacity
Fluent in English other languages considered an asset.
Proficient in Word and Excel.
Experience with Opera is required.
College education in Hospitality Management preferred or equivalent experience.
Must be presently legal to work in USA to be considered.
If you wish to invest in Oetker Collection, we encourage you to take this opportunity and we would be very happy to have you as member of our team.