Job Details
Customer Service Representative in Houston, TX at Rockwater Energy Solutions **Location:**
**Experience:**
Not Specified **Job Description**
***Rockwater Energy Solutions is an affiliate of Select Energy Services.***
**CUSTOMER SERVICE REPRESENTATIVE**
**Job Details**
**Entity:** Rockwater
**Full Time / Part Time:** Full Time
**FLSA Classification:** Non-Exempt
**Business Unit:** Chemicals
**Reports to:** Customer Service Manager
**Travel Requirement:** No
**JOB DESCRIPTION**
Rockwater Energy Solutions Customer Service Representative will process customer orders, track shipments, confirm deliveries, manage order to cash status, and work cross-departmentally to ensure on time delivery to customers. This position works very closely with our operations team throughout the country, including managers, regional facility personnel, supply chain, logistics and accounts receivable, to ensure excellent customer service is provide to our clients at all times. The Customer Service Representative will be able to quickly establish good interpersonal relationships with both other operations team members and customers to ensure a positive work ambiance is achieved.
**The essential job functions include, but are not limited to**
* Effectively communicate with external customers and internal operations team members for all inquiries via telephone and computer
* Expedite product shipments with operations personnel and dispatchers within the company
* Address internal and external customer inquiries and provide issue resolution, ensuring the highest level of customer satisfaction
* Maintain a concise workflow for all transactions entered through customer service, from receipt of the order to the invoicing process
* Receive and process the details of a high volume of customer orders, email requests, and phone calls
* Provide pricing and delivery information to customers and sales personnel upon request
* Work closely with Accounts Receivable to ensure accurate and timely invoicing
* Assist in maintaining the integrity of customer files
* Remain current in company products and pricing
* Track and report results to other departments and external customers
* Perform all other responsibilities as may be assigned by management
* Duties will include an on call rotation with other inside sales team members for 24/7 customer support
**Other duties**
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
**Requirements**
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:
* High School diploma or equivalent required. Some college preferred
* 3 years customer service experience is preferred
* Experience in a fast-paced dynamic work environment
* Ability to manage high volume, multiple competing priorities and customer requests, while always maintaining a positive, courteous and professional attitude
* Demonstrated ability to apply effective computer skills, including Microsoft Office applications Word and Excel
* Strong oral and written communication skills required, especially as they pertain to communicating with customer, sales representatives, operations, marketing and cross functional teams.
* Must be highly self-motivated, have good analytical skills, and work well both individually and as a team member
* Must be able to work without direct supervision and have excellent time management and organizational skills
* Intermediate skills in Microsoft Office applications including Word and Excel
* Intermediate skills in Microsoft Dynamics AX 2012 is preferred.
**Attributes**
* **A** - Accountability: Take ownership of actions and outcomes.
* **C** - Continuous Improvement: Embrace the necessity for change and commitment to continual growth and progress.
* **T** - Teamwork: Encourage and support a collaborative, safe, and engaged work environment.
**Compensation Information**
Compensation is competitive and commensurate with experience.
**Top Tier Benefits**
* Medical, dental, vision, coverage in addition to life and disability insurance plans
* Paid Vacation Days and Paid Holidays
* Retirement and Savings (401K) Plan
* Employee Stock Purchase Program
**Physical Demands and Exposures**
* Traditional Monday through Friday, 8 5pm, unless operations dictate otherwise.
* This position works inside a climate controlled environment.
* Prolonged sitting, standing, walking
* Ability to individually lift: Maximum 50 lbs
**Affirmative Action/EEO statement**
Rockwater is an equal opportunity employer. It is Rockwaters policy to prohibit discrimination and harassment of any type and to afford equal employment opportunities to employees and applicants without regard to any protected class, status, characteristic, or activity. All employment decisions, including decisions regarding recruitment, selection, hiring, compensation, benefits, training, advancement, discipline, discharge, and other terms, conditions, and privileges of employment are made without regard to any lawfully protected class, status, characteristic, or activity.
**Clean Air Act**
Rockwater requires all employees whose jobs may involve environmental compliance to understand and comply with the U.S. Environmental Protections Agencys Clean Air Act that regulates air emissions from stationary and mobile sources. A copy of the Clean Air Act can be provided to you upon request from Human Resources.
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Rockwater Energy Solutions participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, Select is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Select only uses E-Verify once you have accepted a job offer and completed the Form I-9.