Job Details
Job Tittle: Deskside Support Technician Level 2
Location: Huntsville, AL (Onsite)
Employment: Contract Job
Summary:
Top Qualifications:
5 years Desktop Support experience
IT Manufacturing experience is a plus
Preferred Qualification (Not Required):
Proficiency in Japanese is a preferred skillset for this role.
Required Skills: Field Services
Shift: Rotating Shift between 6 associates between Day Shift & Night Shift. (Please note that shift rotates every 4 weeks; Associates will only work Night Shift a few times a year based on shift rotation)
Required Skills:
Must have strong troubleshooting skills across multiple technologies
Provide Level 2 technical assistance and support, and resolve HW/SW problems related to end user devices
Analyze, resolve, respond to, and document end user inquiries
Install desktop/Laptop software using approved tools
Troubleshoot operating system
Troubleshoot connection issues with LAN/WAN
Update tickets with accurate and timely records of work performed, and resolution detail
Maintain and contribute to a knowledge base
Coordinate hardware warranty repair
Escalate to 3rd party vendors when necessary
Responsible for raising and coordinating problem management issues
Perform additional tasks (end user/infra related) when required
Participate in projects
Strong understanding and skills in SLA, KPI Management
Must be able to walk long distances
Must be able to lift up to 50 lbs without assistance
Will often work in dirty, hot or cold environments.
May need to work while kneeling
Roles & Responsibilities
RESPONSIBILITIES
1. Provide Level 2 technical assistance and support, and resolve problems related to the use of computer hardware and software for end users.
2. Analyze, resolve, respond to, and document end user inquiries
3. Install desktop/Laptop software using approved tools
4. Troubleshoot operating system
5. Troubleshoot connection issues with LAN/WAN
6. Update tickets with accurate and timely records of work performed, and resolution detail
7. Maintain and contribute to a knowledge base
8. Coordinate hardware warranty repair
9. Escalate to 3rd party vendors when necessary
10. Responsible for raising and coordinating problem management issues
11. Perform additional tasks (end user/infra related) when required
12. Participate in projects
13. Strong understanding and skills in SLA, KPI Management
14. Must be able to walk long distances
15. Must be able to lift up to 50 lbs without assistance
16. Will often work in dirty, hot or cold environments.
17. May need to work while kneeling
18. May require climbing ladders or using lifts
19. May require rotating shift work
20. On-Call is required (rotating basis)
EXPERIENCE AND KNOWLEDGE
1. Minimum 2-3 years of experience providing IT support services required, end user support experience preferred
2. Experience in factory/manufacturing environment desirable
3. Experienced in Active Directory user administration, OS imaging processes, ticketing, SW installation and imaging tools, automated help desk systems, troubleshooting in the Windows desktop environment (networking, OS, Microsoft Office suite, PC hardware, printers), network and local printer installation
4. Basic understanding of SCCM client troubleshooting
5. Knowledge of TCP/IP, Windows Security (Share and NTFS permissions).
6. Extensive knowledge Windows OS and related configuration.
7. Basic knowledge of Servers, Switches, Routers, and Data Center related HW
8. Basic knowledge of Backup technologies
9. Ability to work in a team-oriented multi tower and v
Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.