Job Details
Summary:
The IT Support Specialist s role is to support enterprise computer systems, applications, and peripherals in a fast-paced legal environment. Duties include resolving end user support requests, troubleshooting hardware and software issues, training end users, and documenting issues and resolutions.
To succeed in this role, you should have a friendly problem-solving attitude along with the ability to give clear technical instructions while practicing good customer service skills. You should also be familiar with remote troubleshooting techniques.
Responsibilities:
Serve as the first point of contact for users seeking technical assistance.
Train end users on hardware, applications, and best practices.
Provide technical support to all departments and locations.
Escalate help desk requests and provide status updates to users.
Adds/moves/changes to user accounts in Active Directory and other applications.
Deploy and maintain enterprise hardware, software, peripherals, and presentation systems.
Maintain enterprise software configurations.
Maintain an inventory of all supplies and components.
Liaise with vendors and support contacts.
Ensure proper recording, documentation, and closure of helpdesk tickets.
Proactively seeks ways to help end users resolve problems and improve workflows.
Perform other duties as assigned.
Position Requirements:
Education and Certifications
Bachelor s degree in Computer Science or Information Technology, or 2+ years of relevant work experience.
CompTIA A+ certification.
Knowledge & Experience
Proven work experience as an IT Support Specialist.
Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals.
Knowledge of popular operating systems, software applications, and remote connection systems.
Ability to solve complex hardware and software issues.
Knowledge of various regulatory, security, and privacy standards. (HIPAA/HITECH, ISO 27001)
Excellent interpersonal and customer service skills.
Efficient written and verbal communication skills.
Personal Attributes
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Ability to conduct research on hardware and software issues and products.
Ability to communicate ideas in business-friendly and user-friendly language.
Highly self-motivated and directed.
Attention to detail.
Team-oriented and skilled in working within a collaborative environment.
Work Conditions
Ability to sit, stand, bend, or walk for extended periods of time.
Lifting and transporting of heavy objects, such as computers and peripherals.
In-state travel may be required to support end user equipment.