Job Details
Job Description
TS Bank is seeking to hire a Client Service Representative (CSR). This role is responsible for, but not limited to, processing transactions for clients; providing exceptional client service, count currency, monitor and balance cash drawer; process bank by mail, night deposits, loan payments; issue official checks and gift cards.
Preferred education and/or experience includes: High school diploma or general education degree (GED) is required. One year of work experience in a client service representative role or similar work experience is preferred. Formal training may be substituted on a year-for-year basis for the required work experience.
Position location: Ames, IA
Experience and Skills
- Increase client retention and improve client experience by identifying client by name; provide client service to individuals in person and over the telephone; assess each client's financial needs and address effectively
- Proficient in processing client transactions; verify client identity and documents produced in order to process transactions; verify endorsement(s) and funds available; check transaction for accuracy and completeness; issue receipts; monitor and balance cash drawer; reconcile differences.
- Provide the client with information on banking products and services; become familiar with products and service to make appropriate referrals; gather and organize client information, answer questions, make follow-up calls; provide feedback to supervisor and affected bank personnel in other departments for referrals
- Ensure security of assigned cash drawer; maintain proper amount of currency in cash drawer; monitor and balance cash drawer, reconcile differences; buy, sell, and verify currency; count and bundle currency; recognize counterfeit currency; complete log books and bank slips; process large currency orders; process mutilated/unfit currency; maintain needed supplies
- Process bank by bank, night deposits, loan payments, savings bonds, cash advances, fund transfer, etc; issue official checks.
- Become proficient in banking regulations and requirements, such as, Bank Secrecy Act, Currency Transaction Reporting, Monetary Instrument Log, and detecting/reporting suspicious/unusual activity
- Respond to loan payoff inquiries; contact Credit Operations personnel or refer client, as needed
- Provide accurate deposit rates (including annual percentage yields [APY's]).
- Ability to perform all other duties as assigned.
- Comply with all banking and company regulations, policies, and procedures.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to effectively present information and respond to questions from employees of company and the general public. Must possess good communication skills. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
- Ability to operate the following: telephone, personal computer, printer, copy machine, fax machine. Working knowledge of word processing, spreadsheet, and database software programs. Advanced PC knowledge beneficial.
- To effectively perform the job, must have reliable transportation to travel to and from work and other work-related events, meetings, interactions with clients, etc.
- Position may require the ability to work before or after normal business hours, including weekends and overnight travel, to meet required deadlines and attend meetings and/or training programs.
- Assist clients with safe deposit box entry.