Job Details
The CounterWorks Department is responsible for selling and supporting computer systems and providing updates to the computerized jobbers. The department is also responsible for providing and maintaining electronic communications for customers serviced from all distribution centers. This position is responsible for installing computer systems and related help support in independent stores.
ESSENTIAL JOB FUNCTIONS
Provide technical help support via phone and email for hardware and software inquires at independently owned stores.
Perform tests on computer equipment and send stores replacement equipment as needed.
Install new point of sale hardware and computer systems at customer sites.
Collaborate with sales staff and site owner to enter data into new and existing software.
Train new users on software functionality.
Travel as needed to install hardwire at offsite locations in order to install hardware.
Maintain updated inventory of computer hardware.
Maintain and organize equipment in the warehouse.
Coordinate with department management on training new installers.
All other duties as assigned.
SKILLS/EDUCATION/KNOWLEDGE/EXPERIENCE/ABILITIES
Required:
High school diploma or equivalent (GED)
Strong attention to detail
Excellent time management and organization skills
Proficiency with Microsoft Office Suite (Microsoft Word, Excel, etc.)
Excellent reading and comprehension skills
Ability to handle multiple priorities and adapt to change in a fast-paced environment
Ability to build and maintain strong professional relationships with customers
Desired:
3 years related experience
Experience in help support
O'Reilly Auto Parts has a proven track record of growth and stability. O'Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.
Total Compensation Package:
* Competitive Wages & Paid Time Off
* Stock Purchase Plan & 401k with Employer Contributions Starting Day One
* Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
* Team Member Health/Wellbeing Programs
* Tuition Educational Assistance Programs
* Opportunities for Career Growth
O'Reilly Auto Parts is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.
Reasonable Accommodations: Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.