Job Details
DOPE Marketing - Director of Operations
About Our Company:
DOPE Marketing is a software company that built a tool which allows businesses nationwide to send postcards, handwritten notes and cookies with no minimum order.
Over the past 3 years, we have helped over 5000 businesses add a NEW approach to direct mail to their annual marketing strategies.
For years, direct mail has been approached the wrong way.
In the past, companies have had to use very outdated strategies to send 1000's of postcards and spend 10 s of thousands of dollars per campaign to get results that kind of worked.
The issues with the current approach to direct mail:
- Manual and outdated processes
- Shotgun approaches to targeting customers
- Lack of automation and technology
- Little to no tracking
The result = Minimal
Forget that!
DOPE Marketing allows businesses to
- Send postcards to any neighborhood or business in their area with NO Minimum Order
- Make postcards go out to the neighbors of their jobs automatically
- Get industry specific strategies to help grow their business
- Work with our expert team to design any items they need for their business
- Order print items for their business like Yard Signs, Door Hangers, Business cards and much more
Our team is based in Eagan, MN. We work incredibly hard for our customers and we have fun while we are doing it!
We just hired our 60th employee and we are growing with Rocket Fuel! We're a high energy, high growth team and we love to win.
The Role: Director of Operations
We are seeking an experienced Operations Manager to oversee our company's daily operations and drive the organization's growth and profitability.
The Operations Manager at DOPE Marketing will lead and cultivate three vital teams within our organization:
- Client Success Managers
- Product Specialists
- Customer Support
Being a part of the leadership team, you'll play a pivotal role in the day-to-day operations of the company, ensuring seamless collaboration and delivering unparalleled customer experiences for customers of DOPE.
Key Responsibilities:
- Provide visionary leadership, mentorship, and support to drive team success.
- Identify and implement process enhancements to optimize team efficiency.
- Develop and implement strategies to optimize processes and enhance productivity.
- Champion customer satisfaction by monitoring key metrics and fostering a culture of excellence.
- Develop and execute training programs to empower team members and elevate performance.
- Foster cross-functional collaboration to align strategies and exceed customer expectations across teams.
- Collaborate with senior management to shape long-term customer success strategies.
- Conduct performance evaluations and provide constructive feedback to nurture continuous improvement.
Qualifications:
- Proven experience in managing operations in a dynamic, team based environment.
- Strong business acumen with a focus on sales and profit growth.
- Exceptional leadership skills with a passion for motivating and developing talent with a focus on guiding teams towards success
- Experience in supervising teams and fostering a collaborative work environment.
- Proficiency in project management and process improvement methodologies.
- Deep understanding of customer success principles and best practices.
- Strategic thinker with the ability to make data-driven decisions.
- Familiarity with CRM software and other relevant tools; HubSpot experience preferred.
- Collaborative mindset with a track record of cross-functional teamwork.
- Experience in SaaS, Home Service, or B2B environments preferred.
At DOPE Marketing, we prioritize communication and comprehensive training for all of our staff. Our tech stack includes HubSpot, Monday.com, Slack, Fathom, and the Google Suite.
Questions to ask yourself prior to applying for this position:
Are you a seasoned manager with experience in a leadership position with a growing company?
Do you possess the skills to lead a dynamic team of ambitious professionals, dedicated to empowering clients to have success?
Are you ready to make your mark in one of the Twin Cities' fastest-growing software companies?
If you said yes to these questions, then we have a position for you!
Prior to applying;
Visit our website at www.DOPEMarketing.com to learn more about our company and offerings. Dive into our content across various platforms to gain insights into our culture and approach. We have TONS of content on Facebook, IG, Youtube and TikTok to check out!
This is a remarkable opportunity to join one of the Twin Cities' fastest-growing software companies and contribute to our ongoing success.
If you're seeking a leadership position in a dynamic, fast-paced environment where you can make a meaningful impact, DOPE Marketing welcomes you.
Join our team and be part of building something truly extraordinary.
Reach directly out with any questions prior to applying!