Job Details
Who You Are:
To propel our next wave of growth, Clearwave is looking for a customer service-focused individual to support our client's day-to-day needs as it relates to the use of our products. The Client Support Specialist is a critical part of Clearwave's growth strategy and is responsible for helping to drive client satisfaction and retention. This role will work directly with clients to provide product support and resolve client issues.
This role is a highly rewarding and challenging opportunity requiring a high degree of leadership acumen and a motivated attitude.
What You'll Do:
- Providing support, problem-solving, and consultative services to Clearwave clients
- Troubleshooting software and hardware issues
- Managing the service request process including tracking, escalation, and completion of requests per standard operating procedures
- Collaborating with internal and external teams on the client's behalf
- Collaborating with development and product teams to provide input on product functionality and product defects
- Providing an outstanding client experience and identifying opportunities for an improved client experience beyond the initial encounter
- Working on special projects as required
What You'll Bring: Required:
- Previous experience in customer service or technical support
- Strong interpersonal and effective communication skills in working with a variety of people at various levels within and outside the organization
- Excellent time management and organization skills
- Able to multitask and prioritize efficiently
- Ability to thrive in a team-based environment
- Ability to work independently to complete tasks on time, with attention to detail, and with a regard for excellence in all deliverables
Preferred:
- 2+ years' experience in a customer support role with a Software As A Service (SAAS) company
- Plus - experience working with HL7 or Javascript
- Experience in the healthcare field is desired
- Bachelor's degree from an accredited university or equivalent experience
What We Offer: - Competitive salary
- Flexible Time Off, including 8 holidays
- Paid Parental Leave
- 401(k) plan with matching employer contribution
- Discretionary annual bonuses & merit raises
- Hybrid work schedule
- Comprehensive benefits package, including medical dental, and vision insurance
Who We Are:Clearwave Corporation is a fast growing, innovative healthcare technology company based in Atlanta, Georgia that provides a complete patient-engagement platform for specialty practices. Our solutions simplify patient experiences and help practices grow and scale in our ever-changing healthcare environment, all to create a better all-around healthcare experience. With proven ROI, Clearwave improves practice revenues, reduces staff workload, and enhances the patient experience. Through self-service scheduling and check-in, patient communication, and insurance verification, Clearwave helps practices provide a digital-first, convenient, compliant, and safe experience that patients have come to expect from healthcare providers. With 95% client retention, we understand that we're stronger when we support our customers. Clearwave is committed to superior client onboarding and ongoing client success with an unsurpassed client-partner relationship.
Clearwave does not discriminate in employment matters on the basis of race, color, religion, gender, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other protected class. We support workplace diversity. The company is committed to providing reasonable accommodations to all employees and job seekers, including individuals with disabilities. Please call 678.###.#### or email ...@clearwaveinc.com to reach a representative to assist you with your reasonable accommodations request when searching or applying for a position at Clearwave Corporation.