Job Details
Job Description Attendant Services/Receptionist - Full Time, Days - ( 2200267 ) **Description**
Answers, assesses and routes all incoming and inter-organizational calls to proper destinations. Responds to all emergency calls, alarms and requests. Assists the with information concerning the Medical Center and the services it offers. Works closely with the Admissions Office with directing all patients and visitors to the appropriate hospital campus locations for appointments and treatment. Works closely with Security regarding security alarms, fire alarms, and attack alarms.
Greets patients and visitors, determines their needs and directs them appropriately. Assists in coordinating activity in the Main Lobby in a manner that fosters a warm and friendly atmosphere while, maintaining the mission of Catholic Medical Center as a caring, professional health care facility. Maintains a situational awareness of activity in the Main Lobby ***.*** Accepts and directs all patient and staff deliveries as appropriate
- Operates a PC based, call answering system promptly addressing inbound and outbound communications through various telecommunication hardware and methodologies. Utilizes the public address system for routine and emergency hospital wide notifications. Assists patients and staff as necessary in placing outgoing calls. Reports telecommunication system failures and issues to the Manager or designee.
- Takes appropriate action to all emergency calls/alarms and documents action taken.
- Serves as the Answering Service for 9 of the Hospital Physician Practices as directed.
- Contacts the administrator on call, and appropriate key personnel, as directed in the event of an emergency situation. Maintains a daily database of off shift and on call medical, caregiver and Administrative staff to include Administrative, Anesthesia, Cardiac Cath Lab, Cardiac Surgeons, Cardiologists, Clinical Engineering, Echo Cardiology, EEG, Endoscopy, Endocrinology, Facilities Management, Intensivist/Pulmonology, Media Relations, Medical Records, Neurology, Nuclear Medicine, Oncology, Pastoral Care, Pathology, Psychiatric Services, Social Work and Case Management, Surgical Care Group, Vascular Intervention and Communications.
- Provides assistance to staff with attaining new and/or swapping of defective communication devices.
- Provides telephone numbers to include physician offices, hospitals within New Hampshire and surrounding states, numbers to Human Services within the area. Informs callers of patients admission status as appropriate.
- Responds to requests for location, date, and times of programs and classes offered by the Medical Center.
- Provides internal hospital staff with extension numbers, pager numbers, physician office numbers, hours of operation, meeting times and locations.
- Directs patients to the Diagnostic Department or the Admissions Office Registrar.
- Maintains situational awareness of the lobby area, ensuring that the area free from clutter, that appropriate PPE supplies are available. Contacts the appropriate Department for issues with the public rest rooms and overall cleanliness of the immediate area, the need for additional wheelchair resources and any Security issues.
- Maintains Communications Office and work space, ensuring the area is clean, empties waste basket, and cleans amenities if soiled during use. Properly disposes of non-related materials.
- Responsible to remain current with hospital information, memos, publications and all internal Communication Department knowledge. Participates in shift handoff to gain daily information.
- Ensures the confidentiality of employees, physician, patients and Medical Center matters. Maintains good communications; establishes and maintains positive working relationships with employees, physicians, vendors, the general public and colleagues.
- Participates in appropriate roles in all Medical Center disasters, drills, and other emergency and routine situations.
- Be an informational resource regarding all departments within Catholic Medical Center.
- Performs similar or related duties as required or directed.
- Must be outgoing with a warm, friendly personality; smiles easily.
- Must have the ability to interact effectively with people of varied educational, socio-economic and ethnic backgrounds, skill levels and value systems.
- Must have the ability to be objective; articulate; even-tempered and calm; and to respond appropriately to unexpected situations.
- Must be enthusiastic and have excellent human relations skills
- Ability to express or exchange ideas by means of the spoken word.
- Ability to receive detailed information through oral communication and to make fine discriminations in sound.
- Physical requirements include the ability to extend hand(s) and arm (s) in any direction; stand for a sustained period of time; move about on foot to accomplish task; use upper extremities to press against something with steady force in order to thrust forward, downward, or outward; pick, pinch, type or otherwise work primarily with the work primarily with the fingers; apply pressure to an object an object with the fingers and palm; sustain substantial repetitive movement of wrists, hands, and/or fingers.
- Exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. This position involves sitting most of the time, but walking and standing are required.
- Ability to work in environment where incumbent has protection from weather conditions but not necessarily from temperature changes due to location of information desk near revolving outside doors.
- Visual acuity sufficient for work which deals largely with computer terminal, extensive reading, visual inspection of small parts, operation of machines.
- Ability to perform repetitive or routine duties working from detailed instructions and under standard practice, making minor decisions.
- Ability to proceed alone following standard practices for routine procedures, referring questions or problems to supervisor/director.
- Ability to work with frequent interruptions and respond appropriately to unexpected situations.
* Experience in business or health care setting involving customer-service type responsibilities; familiarity with health care setting and broad knowledge base of functions of various health care departments preferred.
* Basic computer knowledge.
**Primary Location**
: US-NH-Manchester