Job Details
Bring your energy to New England Network Solutions (NENS), named to Inc. Magazines Best Workplaces, where you will find a culture compelled to help other businesses find solutions. NENS serves the IT needs of small and medium-sized businesses in and around the Boston area.
Employees at NENS support each other as a team, but also have independence, accountability and the flexibility needed to advance their career. At NENS, we care about your future, so you thrive with individual goals to help you grow and team goals to help your peers grow. You have a nobody left behind mentality in support of one another to build a collaborative environment of knowledge sharing, accountability, and giveback. At NENS, we are keen on finding individuals who reject the concept of mediocrity and are constantly challenging themselves and their peers to do better.
**What Youll Do:**
Onsite client support located in Boston providing great Customer Service, resolving support requests via phone, e-mail and desk-side in a customer-facing environment
Participate in Teambuilding, Knowledge and Experience sharing, and regular feedback and process improvement initiatives
Assist with onboarding/ offboarding of employees, including configuration of accounts, application access, and equipment
Identify recurring incidents and work with the team to find permanent solutions
Ability to help manage support operations, including assisting with rollouts of new services, equipment, and migration of application
**Technical Knowledge & Experience:**
Work with core infrastructure services (DNS, DHCP, SMTP, etc.)
Desktop operating systems
Windows Server support 2008- current
Microsoft Exchange 2010/2013/2016 / 0365
Adding/deleting users from Active Directory
Patch management, virus and malware detection
Mobile Device Management platforms
Connectivity issues with critical services (internet, network and printers)
Troubleshooting business third-party software
**What Youll Need:**
Bachelors Degree or equivalent working experience
2+ years experience in an IT Engineering or IT Support role
1+ year interactive customer support/service (internal or external customers)
You are a team player that can live by the NENS core values
A passion for customer service
Exceptional written/oral communication skills and the ability to listen
Reliable transportation required and the ability to walk/stand for 8+ hours a day
Permanent work authorization in the US
Ability to work in a fast-paced, ever-changing environment
Strong work ethic
Ability to establish deadlines for resolution and strong time management
**What Youll Get:**
Compensation range consists of base salary, bonus and benefits
100% company-paid medical plan
Matching 401K
Career growth opportunities
Training, paid certifications
Company social events fun activities, quarterly team outings, retreats, holiday party celebrations, game nights
**Apply for Desktop Support Specialist**
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