Job Details
Top 3 skills - Data Viz, UI/Design Systems, Dashboard Design
Soft Skills Needed - Entrepreneurial mindset, Dev Team Relationships, Comfortable with ambiguity (experience level)
Job Description
- Help define digital customer experiences across company websites and native apps.
- Partner with Product Managers and UX Leads to refine new and existing customer-facing features.
- Lead a team of User Experience Designers and/or Associate User Experience Designers within a given domain.
- Responsible for owning a highly functional user experience that drives digital engagement & conversion.
- Drive product design initiatives, customer experience enhancements, and make strong individual contributions as needed.
- Partner and collaborate with cross-functional teams consisting of Product Management, Engineering, Digital Marketing, Digital Merchandising to understand and identify areas of opportunity driven from online data, usability, market research, and user-center design principles.
Key Responsibilities
[Skills/Experience]
- B2B
- Data Viz
- UI / Design systems (strong)
- Infographics
- Dashboard Design
- Responsive Design
[Software/Platforms]
- Figma
- Mural
[Soft Skills]
- Entrepreneurial mindset
- Dev Team Relationships
- Comfortable with ambiguity (experience level)
[Broader Responsibilities]
- Conduct competitive analyses of other websites that operate in the same space.
- Prepare customer analyses based on our target demographic and initial transactions.
- Participate in creating a content development strategy.
- Coordinate with UI design team on issues like navigation, page routing, product page design and more.
- Track usability goals and prepare reports for senior management.
- Develop mockups for our development and design team.
- Conduct usability tests on each independent type of page on the website and create a report showcasing your findings.
- Partner with digital stakeholders and consumer insight to develop the customer experience strategy and vision while communicating to company officers and senior management.
- Provide leadership direction to direct and matrixed core team members, incorporating feedback from across all functions within the Digital Customer Program