Job Details
Responsibilities:
* First point of contact for patients, guiding checking in and out, updating patient information, verification of patient insurance eligibility/benefits and any other necessary data
* Role involves answering multi-line phone, triages and routes call in accordance with office policies
* Providing excellent customer service which is key to the experience and first line of patient care
* Process payments from patients for co-pays and cash pay
* Ensure accuracy of patient data entered and existing in EMR system
* Follow standard operating procedures of Patient Service Coordinators at Urgent Care for Children
* Provide patients with support and guidance as needed
* Keeping the front desk area and the patient waiting room organized and clean
* Fosters respect for patient privacy by maintaining confidentially in all phases of work
Qualifications:
* High school diploma/GED required (Associate degree preferred)
* 1+ years' experience in medical administration or as a medical receptionist
* Familiarity with E Clinical works EMR is a plus
* Ability to handle a very fast-paced environment and prioritize tasks based on importance
* Excellent communications and problem-solving skills
* Familiarity with insurance verification and co-pays, etc.
* High level of professionalism
* Strong customer service skills
* Must be willing to work in a team setting
Rotating Schedule:
Clinic staff will work on a three _ four rotating schedules that includes every other weekend, so you are working 7 out of 14 days; Example schedule (Week 1 - Monday, Wednesday and Friday; Week 2 - Tuesday, Thursday, Saturday and Sunday).
Clinic Hours of Operation
o Monday - Friday 12 a.m. - 8:00 p.m.
o Saturday and Sunday 8:00 a.m. - 6:00 p.m.
* Urgent Care for Children's clinic hours subject to change based on company needs, training, etc
Compensation and Benefits:
* Position begins at $16/hour
* Opportunity to grow and advance within the company
About Us:
Headquartered in Birmingham, Alabama, Urgent Care for Children began serving patients ages zero to 21 in 2017. We are committed to supporting the wellbeing of our communities and will stay at the forefront of care innovation. Our teams provide an unparalleled quality of care in a welcoming environment, patient focused conveniences and the best customer service in the Urgent Care industry.
Urgent Care for Children is an Equal Opportunity Employer
* pre-employment background checks and drug screens are performed.