Job Details
Job Type
Full-time
Description
Job Summary:
The Primary Function of the Service Concierge is to facilitate verbal and written communication between the customer and the repairing dealership. Using technology and effective communication skills to convey information regarding the vehicle's status, such as campaigns, recalls, and various engine warning lights. Assist the service department with administrative duties as needed.
Essential Responsibilities:
Key responsibilities for the position on a daily, weekly or annual basis.
Monitor all Palmer locations through Decisiv for Concierge.
Monitor Truck Tech + and communicate to all concierge and local customers.
Run reports in Truck Tech + and relay pertinent information to the appropriate people.
Monitor Eportal for open Campaigns, Recalls, and notify the appropriate person.
Communicate with Concierge customers twice daily with repair updates and keep detailed information via spreadsheets.
Help allocate parts when necessary through Corporate Parts Team or Parts CounterReps.
Follow code red S.O.P.'s for escalation of customer downtime.
Maintain communication with other Fleet Specialists throughout the Kenworth Dealer Network.
Enroll new employees in various technical websites.
Data collecting and maintaining reports via in-house websites, such as Blaze, DSI, E-portal, Cummins, and Paccar.
Requirements
Competencies:
Key responsibilities for the position on a daily, weekly or annual basis.
Resiliency - Quickly recovering from adversity.
Time and Priority Management - Prioritizing and completing tasks in order to deliver desired outcomes within allotted timeframes.
Teamwork - Cooperating with others to meet objectives.
Customer Focus - Anticipating, meeting and/or exceeding customer needs, wants and expectations.
Interpersonal Skills - Effectively communicating, building rapport and relating well to all kinds of people.
Planning and Organizing - Establishing courses of action to ensure that work is completed effectively.
Conflict Management - Understanding, addressing and resolving conflict constructively.
Influencing Others - Personally affecting others actions, decisions, opinions or thinking.
Behaviors:
Individuals need to have the following behaviors that are needed for superior job performance.
Interaction - The job requires frequent communication and engagement with others.
Frequent Change - The job requires rapid shifts between tasks.
Urgency - The job requires decisiveness, quick response, and fast action.
Persistence - The job requires finishing tasks despite challenges or resistance.
Following Policy - The job requires adhering to rules, regulations or existing methods.
Organized Workplace - The job requires establishing and maintaining specific order in daily activities.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Certificates, Licenses, Registrations
Position requires a high school diploma, valid drivers license and clean driving record. 2 to 3 years data input and data analysis work experience.
Physical Demands
Working Conditions are normal for an office environment. Machinery and tool operation requires the use of safety equipment to include but not limited to eye safety glasses, hearing protectors, work boots, and gloves. Loose-fitting clothes and jewelry are not permitted. The noise level in the work environment is usually moderate.
Physical demand: Candidates must be able to sit for long hours and climb stairs and lift 50 lbs by themselves or 75 lbs with assistance.
Visual: candidate must have good vision either naturally or assisted and be cable of working on a computer for extended periods of time.
Hearing / audio: candidate must have good hearing either naturally or assisted allowing for verbal communication in person or over the phone.
Job Posting Information
This position is with an immediate opening start date and will allow for the proper notice for existing employer. Submit your resume with confidence that all contacts with us are completely confidential.
Benefits
Palmer Trucks is a family-owned company with nearly 60 years of success, treating everyone with respect and dignity. Our team is always ready to help you find the best benefits package for you and your family.
Individual, Spouse and Family coverage Multiple Products are affordable and provide value for you and your family.
- Health and Wellness Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Supplemental Products like Short-Term, Long-Term Disability
Financial stability and Retirement Preparedness:
- Our 401(k) program includes a company match
- Retirement Planning Assistance
- Financial Guidance and Education
Paid Time Off:
- Full-time employees enjoy paid holidays and personal time
- Vacation based on the length of service.
Resources when we face major challenges and life events:
- Life Insurance Hospital Stay, Critical Illness, other products
- Bereavement Services and Employment Assistance Program
- Mental Health Resources readily accessible and without stigma Insurance
Paid Training and Tools Assistance to do the job right.
About Palmer TrucksPalmer Trucks is a full-service Kenworth dealership network serving Ohio, Indiana, Kentucky and Illinois with a comprehensive package of products and services. As a family-owned business with more than a half-century history of growth and success, Palmer Trucks has grown to a team of more than 600 individuals. With more than 32 million trucks on U.S. highways and interstates at any given time, a paramount need exists to keep the industry moving forward - 24 hours a day, 7 days a week.
We maintain a commitment to forming authentic and valuable connections through fulfilling the industry's unique, time-sensitive needs as a trusted partner. We accomplish this by providing products and services of the highest quality and value - personalized for you.
Because of this philosophy, we develop and nurture long-term, valuable relationships with our partners. The Palmer Trucks team has the utmost privilege and gratitude of doing business, and these core values are what keep customers returning year-after-year and are what have kept us On the Road Since 1965.
Palmer Trucks is an Equal Opportunity Employer. All Applicants are considered for employment without a regard to race, color, national origin, religion, sex (including pregnancy), age (40 or older), disability, veteran status or any other legally protected.