Job Details
Kunai is a fast-growing digital consultancy focused on banking, payments, and fintech powered by a global network that attracts the best and brightest people from all backgrounds and cultures, driven by innovation and experimentation, spread across almost every single continent. Over the past decade, we've shipped over 150 products for clients that include Visa, American Express, Capital One, WEX, Wells Fargo, Ernst & Young, and TOMS Shoes. Our founders built a previous agency (Monsoon) that was acquired by Capital One in 2015.
We are looking for Product Owners to help with the effort & product execution of a large enterprise IVR modernization effort. This client is moving away from a legacy vendor, which means this is the most important project in the servicing world - will be a multi-year effort. The product owners will work with product & tech to ensure the project is smoothly over multiple lines of business. Using the previous legacy vendor, this agent servicing team has evolved from a touchtone system to using simple natural language. In this next phase of modernization, the client is pulling away from their vendor and moving towards a new end-to-end IVR stack. This role is more platform facing experience than customer facing.
Requirements: (Qualifications)
- Technical Depth - we need someone who has really worked on a more technical level and can understand/work with the developers
- Orchestration Services (from a product/delivery standpoint)
- Understanding of APIs
- Experience with execution, i.e. getting a team into shape
At Kunai, we have built deep relationships with our clients. Our bar is high, and our mission is to always exceed our client's expectations. If you are fanatical about customer success and driven to work on and solve tough technical challenges, we would love to chat with you!