Job Details
ROOM RESERVATIONS AGENT
* Job ID: 22815
* Position Type: Full-Time Regular
* Department: CORP ROOM RESERVATIONS - 207 - SPPAGRR00
* Property: Sam's Town Shreveport
* Location: Shreveport, LA
* Education Required: Not Indicated
* Experience Required: Not Indicated
Position Description:
Provide guests with a friendly and efficient service by answering incoming calls for the purpose of selling and reserving hotel rooms in a high volume call center for multiple properties.
* Answer incoming customer calls.
* Cross sell room reservations across multiple properties.
* Access LMS, RMS, and CMS systems and be able to make informed decisions regarding comps, discounted and full rate rooms for hotel guests.
* Possess knowledge of rates, room types, room availability, hotel policies and procedures.
* Resolve customer complaints and answer guest inquiries regarding hotel services, events, directions, local attractions, etc. in a friendly, professional manner.
* Utilize computer systems to run and compile necessary related reports.
* Other duties as assigned by management.
Position Requirements:
* High school diploma or equivalent required.
* One year experience in a call center required with hotel industry experience preferred.
* Ability to communicate with guests and staff in English.
* Ability to utilize basic office/call center equipment not limited to: computer, headset and telephone.
* Must be able to work flexible shifts.
* Able to stand for long periods of time.
* Detail oriented and able to multitask.
* Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.