Job Details
**Customer Service Representative**
**Location:** Reno, NV, US As a Customer Service Representative for Dorman Products at our Powertrain Industries location, you will be responsible for the complete handling of customer orders and answering technical questions.
**PRIMARY DUTIES:**
Fulfill promises made to customers 100% of the time or notify them of changes
Pro-actively track customer orders to ensure on-time shipping
Handle arrangements for shipment of product
Answer phones providing feedback to customers as requested
Tech line phone support including quality control follow up
Work with material and production groups as needed to alert customers of potential backorders
Ability to learn products, multiple systems and customer portals
Maintain accurate work Instructions as customer requirements or processes change
Other duties as assigned
**QUALIFICATIONS / EDUCATION / EXPERIENCE:**
High School Diploma or equivalent
Have general automotive parts experience
Have good organizational skills
Maintain a positive and professional demeanor
Ability to handle complaints regarding unpleasant situations or conflicts
Ability to multi-task with attention to detail
Customer Service experience in an automotive or manufacturing environment desired
Proficiency in Microsoft Office and familiarity with Google Docs
ERP/MRP experience in a manufacturing environment desired
**Job Segment:** Customer Service Representative, ERP, QC, Customer Service, Technology, Automotive, Quality