Job Details
**Assistant General Manager**
at Vacasa Michigan **Why Vacasa**
We started with just one home and an idea: to bring homeowners and renters together with smart technology and caring local teams. Today, were the largest full-service vacation rental company in the US thanks to the people who give us their best every day. Youll fit right in here if youre curious, entrepreneurial, and thrive in a rapid-growth environment.
**Why Operations at Vacasa**
We live by a simple motto: happy team, happy owners, happy guests. Our local people are what set Vacasa apart. Were hospitality professionals dedicated to the communities we work with. Were the behind-the-scenes problem-solvers who create worry-free experiences for our owners and guests.
**What were looking for**
We are looking for a strong operations manager to help lead a team and support a General Manager with their regional goals across Michigan. The ideal candidate leads by example, communicates effectively, and is passionate about the tiny details, making positive experiences in every interaction with team members, guests, and owners. This position can be based out of any of our Michigan offices: New Buffalo, Saugatuck, Beulah, or Harbor Springs.
**What youll do**
* Oversee operations in Michigan managing a specific portfolio of properties
* Develop and grow a relationship with the owners of the properties by proactively communicating and becoming the subject matter expert of those properties ensuring they are clean, maintained and well cared for
* Meet and maintain Vacasa standards and metrics such NPS, standard unit appearance, and efficiency
* Manage a budget for your portfolio adhering to set annual costs, with the ability to perform a cost-benefit analysis
* Support your team with escalated guest and homeowner concerns by responding to emails, calls and tickets
* Partner and assist your Business Development Representative when new units join the portfolio
* Perform home maintenance (appliance/ cable/ wifi troubleshooting, basic HVAC repair, light plumbing, etc)
* Conduct regular inspections prior to guest and owner arrivals
* Establish and maintain open, collaborative relationships with fellow regional team members and upper management team
* Provide cross-coverage when necessary.
**The skills youll need**
* Technical computer skills required on all forms of hardware - laptops, tablets and mobile devices
* Professional in all forms of communications such as email, phone calls, video calls and texts
* Ability to work well under pressure in an agile, fast-paced environment
* Excellent time management skills with the ability to change activity frequently and cope with interruptions
* Highly responsive and reliable
* Strong attention to detail
* Prior housekeeping experience a plus
* Adhere to all company policies and procedures
**Work environment and physical demands**
* Availability to work Sunday through Saturday, early mornings and evenings as needed.
* Traveling between worksites is frequent and this person will need their own reliable transportation.
* Occasional need to perform housekeeping and maintenance duties
* Ability to stand, sit, and walk for an extended period of time
+ Reach overhead and below the waist
+ Regularly push, pull, and lift up to 25 pounds
+ Occasionally lift or move up to 50 pounds
+ Bend, stoop, squat, kneel, and twist
* The physical demands described here are an example of those that must be met by an employee to successfully perform the essential functions of this job.
**What youll get**
* Health/dental/vision insurance - employee & family coverage options
* Employer Sponsored & Voluntary Supplemental Benefits
* 401K retirement savings plan with immediate 100% company match on the first 6% you contribute
* Health & Dependent Care Flexible Spending Accounts
* Flexible vacation time
* Paid sick days and holidays
* Paid parental leave after one year of tenure
* Employee Assistance Program
* Career advancement opportunities
* Employee discounts
* All the equipment youll need to be successful
* Great colleagues and culture
* Please visit our to review our full benefits offerings
*Vacasa is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate against applicants based upon race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, or other classes protected by applicable law.*
*Vacasa is committed to maintaining a safe and productive work environment. Possession, use, or being under the influence of alcohol or illegal drugs in the workplace is prohibited.*
*Some positions may require that you drive a personal vehicle and/or company vehicle for work purposes. Employees who are required to drive a personal vehicle must have reliable transportation, a valid drivers license, and be at least 18 years of age. Employees who are required to drive a company vehicle must have a valid drivers license, be at least 21 years of age, and have been a licensed driver for no less than 3 years.*
*An offer of employment for this role will be contingent upon the successful completion of a background check.*
APPLICANT STATEMENT: I certify that my answers are true and complete to the best of my knowledge. I give my permission for Vacasa LLC and its subsidiaries to contact and obtain a reference from the individuals and businesses I have listed in the REFERENCES section of this application. If this application leads to employment, I understand that false or misleading information in my application or interview may result in my release from employment for cause. I agree to the terms and conditions as stated above. *
**Voluntary Self-Identification**
For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely **voluntary**. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.
As set forth in Vacasas Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
Gender Please identify your race If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:
A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.
A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executiv