Job Details
JOB ID# 65418
Field Support Technician
Our client is seeking a Field Support Technician to join their organization. The Field Support Technician will be responsible for providing on-site support, maintenance, and repair services for our forklifts and attachments at customer locations. This role requires exceptional technical expertise, strong problem-solving skills, and a customer-centric approach to ensure the efficient operation of our equipment and the satisfaction of our clients.
Field Support Technician Responsibilities
- Respond to technical support-related inquiries as required.
- Assist various dealers with product-related troubleshooting inquiries.
- Diagnose hydraulic, mechanical, and electronic malfunctions and assist with the required solution.
- Ability to travel where required on a scheduled and non-scheduled basis.
- Be able to make rational decisions concerning products, quality, and customer relations.
- Participate in various team-related functions and contribute technical opinions where required.
- Recommend process improvements to increase job efficiency and accuracy.
- Perform other functions as directed.
Field Support Technician Qualifications
- 7 years and experience with hydraulic/mechanical devices or products.
- Lift truck knowledge needed - Mobile Hydraulics/Lift Truck Systems.
- Excellent interpersonal, written, and oral communication skills.
- Ability to meet and respond to customers in face-to-face situations.
- Ability to participate in a team-concept environment.
- Basic computer skills, including Windows and MS Office.
- Strong mechanical aptitude and problem-solving skills.
- Requires a self-motivated and self-starting personality.
- Ability to read and interpret blueprints, and hydraulic and electrical schematics.
- Able to work effectively in a team environment, independently, and remotely.
- Ability to work with basic hand tools.
- Able to solve problems with limited resources.
- Strong electrical aptitude and problem-solving skills are preferred.
- Ability to drive a lift truck desired.
- Extensive travel.
- Must have a valid driver s license and good driving record.
Preferred:
- Bilingual in English and Spanish is a plus.