Job Details
RemX is seeking Customer Service Reps for On-Site opportunities in Knoxville, TN 37923. This is a call center/customer service environment. You ll need to be efficient, productive, and thorough dealing with our members over the phone.
Position Title: Customer Service Agent
Location: Onsite - Knoxville, TN
Pay: 17.00
Hours: M-F 8am-5pm
Job type: Full Time/Contract
Key Responsibilities:
Interface with a CRM-based software UI to update payment status
Escalate issues to team leads as soon as they are realized
Make payments via web portal
Make payments via automated payment processing phone system
Make payments via conversation with Customer Service Reps at Carriers
Keep track of workload and progress each day
Skills & Abilities:
Pleasant, calm demeanor on the phones
Ability to speak confidently
Excellent command of the spoken English language