Job Details
* Opens front doors for all arriving and departing individuals and greets appropriately.
* Assists guests with luggage and familiarizes them with their room and the resort.
* Works as shuttle driver when scheduled or as needed.
* Provides directions to in-house guests and members.
* Delivers all messages, packages and amenities promptly and accurately.
* Maintains an orderly and clean luggage storage room, lobby and front entrance.
* Remains in the lobby, ready to assist guests and co-workers at any time with any requests or concerns they may have.
* Acquires all necessary arrival and departure information from the front desk.
* Safely parks guest and member cars and ensures key security standards are followed.
* Communicates arrival, departure, venue, and hotel information to guess and members.
* Knowledgeable in hotel and guest room facilities/services.
* Gives recommendations of local dining and activities as requested.
* Assists front desk in taking reservations for hotel outlets and services.
* Review arrival report daily.
* Assist in Front Desk Agent duties and PBX incoming calls and resort reservations as needed.
* Ensures that proper telephone manners are always maintained, treating every guest with courtesy and respect in a warm friendly manner and addressing the guest by name.
* Assists with service recovery as needed in order to ensure that guest issues are resolved before a guest leaves property.
* Maintains calm and professional disposition in challenging or fast paced environment.
* Adapts well to change.
* Perform other duties as assigned.
* Interface positively with other departments, offering assistance when needed.
* Displays care in use of equipment and maintains an organized and professional work environment.
- **Minimum Knowledge & Skills:** Requires basic employment skills in clerical, service, or manual areas.
- **Formal Education and Job-Related Experience:** This position requires a minimum formal education of a high school diploma. Some experience with valet / bell person duties though not required, would beneficial.
- **License, Registration, and/or Certification Required:** Valid Driver's License required
Fine Motor Skills
X
Gross Motor Skills
X