Job Details
Position Summary: The Apparel and Supplies Manager will oversee multiple areas and is responsible for supervising daily activities, ensuring sales goals and profitability are met, and supervising a customer focused part-time sales team. In this collaborative role you ll set the standard of success and manage area inventory and cash flow, and work with customers to fulfill their product needs. Additionally, you will seek daily to implement and execute the mission of UGS: Drive community engagement and brand recognition by delivering high-quality branded merchandise with passionate, world-class service.
Essential Duties and Responsibilities:
In-store Selling Effectiveness:
Demonstrates/sells products to customers, explains benefits, features, prices, quality, value, and other information to build business through outstanding customer service
Drive sales and traffic results, executing strategic merchandising initiatives, and consistently achieving key store metrics
Uphold positive working relationships with university officials, UGS partners, and third-party vendors
Maintain optimal floor coverage and schedules to maximize productivity while staying within established sales per labor hour metrics.
Build and maintain an environment that is sharply focused on branding and visual merchandising to optimize the shopping experience.
Maintain an organized floor plan with compelling visual product and branded signage standards that are met at all times
Ability to oversee and attend temporary pop-up store events outside of the physical store location
Build High Performing Teams:
Hire, train and inspire a part-time sales team that is committed to exceeding customers expectations while always delivering the highest level of customer service
Provide ongoing team leadership and coaching; lead periodic team meetings, one-on-one staff meetings, performance reviews
Identify, document, and resolve performance issues and policy violations in partnership with the Human Resources Director
Partner with Human Resources Director on all benefits, payroll, on-boarding, and off-boarding matters.
Operational Excellence:
Implement action plans to improve key performance indicators to maximize business
Work with team members and partners to help identify opportunities to improve operations efficiency
Manage controllable expenses and work with the accounting team to provide necessary documentation
Maintain store policies and procedures
Incorporate loss prevention and safety messages into daily operations and work with university officials and partners as the need arises
Maintain a safe and clean environment in accordance with the college, our business partners, and UGS policies
Collect and analyze information and data to generate reports
Troubleshoot and aid in problem solving issues as they arise
Validate product delivery and review inventory levels with procurement team
Review online orders and prepare merchandise for shipping
Work hours are primarily 9am to 5pm Monday Friday, however availability for varied weekly shifts including occasional weekends, evening events and peak shifts hours required
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Knowledge and Experience:
5+ years retail management, customer service and/or merchandising experience
5+ years experience staffing and leading a high performing, customer focused retail sales team
Apple certification may be required
Demonstrated technical expertise in point-of-sale systems and troubleshooting POS issues
Broad range of product knowledge including apparel, hardgoods and tech accessories a plus
Proficiency with Microsoft Office suite of products, especially Outlook, Excel, Word, and Teams
Proficiency with mobile point-of-sale hardware technology
Experience with shipping software a plus
Core Competencies:
Ability to lead and coach individuals and teams, give constructive feedback, and motivate others to be high performers
Consultative customer service through active listening and interpersonal communication
Proven ability to drive sales results
Ability to think critically, problem solve and use sound judgment
Willingness to learn and embrace new procedures and new technologies
Willingness to be flexible with time and adjust to a fast-paced and ever-changing work environment
Detail oriented with proven organizational skills
Ability to work independently and collectively with the team and across multiple entities (vendors, partners, corporate teams)
Strong self-motivation toward the achievement of strategic and tactical goals
High sense of urgency and willingness to take initiative
Positive and professional demeanor with the ability to remain calm in high pressure situations
Ability to maneuver around sales floor, stockroom and mailroom, bend, stoop, and kneel frequently, and lift up to 40 lbs. with or without reasonable accommodation
Education and Training:
Bachelor s degree or equivalent experience in related field preferred