Job Details
**Customer Service Representative**
Aurora, IL, USA Req #1029 Wednesday, January 26, 2022 **We're Not Just in the Packaging BusinessWe're in the "Wow" Business**
**Pregis is Hiring!**
Pregis is in the packaging business to protect what matters. We are committed to providing our customers and employees sustainable growth through purpose-driven innovation and customer-centric packaging solutions. If you are looking for a company that is thriving across various high growth industries and is innovative, customer focused, high integrity, believes in strong teamwork and collaboration, is the company for you. Check out the to learn how sustainability and social responsibility is at the very core of our company DNA.
THE OPPORTUNITY:
As a Customer Services/Office Manageryou will work collaboratively with internal teams to WOW our customers, both internal and external by building meaningful relationships with them and passionately driving to exceed their expectations. We are looking for a result-oriented associate with amazing organizational skills, able to handle multiple tasks at once and provide service interdepartmentally as well as to our customers.
We live to deliver WOW!
WHAT YOU WILL BE ACCOUNTABLE FOR:
This position will be the lead on answering phones, responsible for the accurate and timely answering of incoming calls, manage order entry, and support Customer Success. Proactive, problem solving and issue resolution, all while responding timely to customer requests.
A typical day for Customer Service Rep may include:
* Responding to customers in a prompt, pleasant and professional manner
* Manage all sample requests from sales and operations team
* Manage general customer inquiry desk
* Manage all Single Face Supply orders and quoting to customers
* Assists Customer Success team in entering and reviewing purchase orders
* Operates multi line telephone system to answer and route incoming calls
* Takes, delivers messages, or transfers calls where appropriate
* Answers questions regarding organization, customer product information, returns, certificates, etc
* Respond to customers communication (voice/email/fax, etc) within 24 hours from receipt through proper channels.
* Answering customer questions on pricing, order minimums, lead times, freight and logistics, and customer sample requests/opportunities
* Provide/update documentation for internal departments when requested
* Understand and support Pregis Quality Policy
* Working within established policies and guidelines to provide timely and accurate price quotes and freight options to account managers on the outside sales team
* Knowledge of products, processes, and departmental policies
* Working with the Customer Success Manager to assist in developing departmental policies and procedures; maintain documented procedures to support internal ISO requirements
* Generate monthly reporting to Customer Success Manager
Secondary accountability items:
* Welcomes on-site visitors and facilitates all on-site meetings
* Manage all on-site services
* Create customer presentations and facility tour information
* Manage conference room schedules and interoffice calendars
* Enforce and ensure proper PPE materials are available for all visitors and ensure safety procedures are followed.
* Produce and distribute correspondence to office/facilities Organize travel arrangements for leadership team, if applicable
* Complete admin requests from leadership team
* Organize travel arrangements for leadership team, if applicable
WHAT WE VALUE IN A CANDIDATE FOR THIS ROLE:
* Our culture and our team members are what sets us apart at Pregis. Our core values of Customer Focus, Passion for Driving Results, Integrity, Innovation, and Collaboration define who we are and this is reflected in everything that we do on a daily basis. You will have the opportunity to work with an experienced and passionate team that work diligently to ensure we meet our customer commitments and operational performance metrics.
* Organized: able to simultaneously coordinate multiple projects and resources to enable timely completion of all tasks and projects.
* Analytical : Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data and make quick decisions.
* Team-Oriented: collaborates with direct and indirect team members to collectively address problems and develop solutions.
* Proactive: consistently drives toward continuous improvement, in self, team and direct work, driving business growth every day.
* Communication: ability to convey complex concepts in a comprehensive manner; ability to effectively communicate with customers and wide array of co-workers; excellent oral and written skills.
REQUIRED EXPERIENCE AND QUALIFICATIONS:
* Associates or BS in Business Administration or related field preferred (Associates or Four-Year Degree Preferred)
* Excellent knowledge of customer service principles and practices
* Excellent computer skills including MS Office; ability to manage and analyze large data sets and build customer reports in MS Excel
* Knowledge of office management systems and procedures
* Excellent time management skills and ability to multi-task and prioritize work
* Strong organizational and planning skills
* Solid business acumen, management, and problem-solving skills; a bility to solve problems across multiple disciplines internally and externally
* Ensure all processes and key measurable are adhered to
* SAP experience is preferred
* Can do, helpful attitude
When you work with us, youll experience an energetic, purposeful environment. Our strong growth strategy means that we have opportunities for you to not only grow your career but your talents and interests too.
If youre genuine, energetic, and up for a challenge, youll thrive with us.
**Diversity and Inclusion**
We believe in diversity of thought and bringing together other traits and characteristics that make an individual bring a unique experience to Pregis. We strive to foster an inclusive environment where behaviors and social norms ensure people are welcome.
**Affirmative Action/EEO Statement/Inclusion**
We offer equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We support inclusion and believe in welcoming a collective sum of individual differences, thoughts, traits, and characteristics to represent Pregis culture and achievements.
Visit us at for more information about Pregis LLC.
**Other details**
* Job Family Sales
* Job Function Customer Service
* Pay Type Salary