Job Details
Are you a problem-solving whiz with a passion for providing top-notch technical support? Do you thrive in fast-paced environments where no two days are the same? If so, we've got an exciting opportunity for you!
Responsibilities:
- Provide second-level technical support to end-users, swiftly addressing inquiries related to hardware, software, and network issues.
- Troubleshoot and resolve IT issues, either remotely or on-site, ensuring minimal disruption to business operations.
- Assist in the setup and configuration of workstations, printers, mobile devices, and other peripherals for employees.
- Collaborate with management to identify opportunities for process improvement within the department.
- Deliver exceptional customer service to all levels of employees, including customers, peers, and leadership.
- Create, maintain, and update documentation and checklists to ensure efficiency and consistency in operations.
Qualifications:
- Associate degree (or higher) in a relevant field.
- 4+ years of technical support experience in a professional setting.
- Willingness to travel to other sites and work after hours when necessary.
- Strong customer focus and dedication to customer satisfaction, demonstrated through prioritization, quality, efficiency, and professionalism.
- Ability to apply critical thinking skills to solve business problems effectively.
- Proficiency in M365, Windows Server and Desktop OS s, VMWare ESX, Horizon View, HyperV, Azure, InTune, and SQL Server.
- Experience managing and supporting enterprise technology solutions.
- Thorough understanding of WAN, LAN, and WLAN technologies.
- Familiarity with asset management and deploying, implementing, and managing 3rd party antivirus/anti-malware software.
- Knowledge of Cybersecurity and PCI Compliance preferred.
Join our dynamic team and make an impact as a Technical Support Specialist! Apply now to embark on a rewarding journey of innovation and excellence.