Job Details
Job Summary
This job is full time and will require you work one weekend day.
Essential Duties and Responsibilities
Greet members, prospective members and guests by providing exceptional customer service
Handle all front desk related activities not limited to:
Answer phones in a friendly manner and assist callers with a variety of questions.
Check ID and Member barcodes into the system
New member sign-up
Take prospective members on a tour of the club
Facilitate needed updates to member s accounts
Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Club Manager as needed
Assist in maintaining the neatness and cleanliness of the club
Assist in monitoring for safety of persons and cleanliness in the club
Thoroughly clean and sanitize restrooms, locker room areas, fitness equipment and gym floor.
Stock locker rooms with proper supplies/paper products.
Report any broken or missing amenities or equipment (Toilets, faucets, showers, hair dryers, gym equipment etc.) to the Club Manager.
Follow Lost and Found Policy and turn in lost member property to the Club Manager/Assistant Club Manager immediately.
Qualifications/Requirements
Customer service background preferred
Basic computer proficiency
A passion for fitness and health
Upbeat and positive attitude at all times
Punctuality and reliability is a must
Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member s expectations
Strong listener with the ability to empathize and problem solve
Demonstrate diplomacy in all interactions while using appropriate behavior and language
High School diploma/GED equivalent preferred
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.