Job Details
AtWork is one of the largest and fastest-growing recruiting companies in the US, with almost 100 locations across the country. With over 30 years of experience, we offer a full range of award-winning services, from temporary to direct-hire recruitment.??
Overview:
We are seeking a skilled and enthusiastic Call Center Representative to join our team. The ideal candidate will be responsible for handling inbound and outbound customer calls, providing excellent service, resolving customer inquiries, and maintaining customer satisfaction. If you have exceptional communication skills, a positive attitude, and a passion for helping people, we encourage you to apply.
Schedule Monday - Friday 8: 00am - 5: 00pm, 10: 00am -7: 00pm on certain days.
Pay Rate: $15.00hr + Potential Bonuses
Responsibilities:
Answer incoming customer calls promptly and professionally.
Listen attentively to customer inquiries and concerns, demonstrating empathy and understanding.
Provide accurate information and assistance to customers regarding products, services, policies, and procedures.
Resolve customer issues effectively and efficiently, aiming for first-call resolution whenever possible.
Follow call scripts and protocols to ensure consistency and quality of service.
Maintain a high level of customer satisfaction through effective communication and problem-solving.
Process customer orders, returns, and exchanges accurately and efficiently.
Utilize CRM software to document customer interactions, update customer records, and track issues to resolution.
Escalate complex or unresolved issues to appropriate departments or supervisors for further assistance.
Meet or exceed performance metrics, including call handling time, quality scores, and customer satisfaction ratings.
Participate in ongoing training and development programs to enhance product knowledge, communication skills, and customer service techniques.
Qualifications:
Previous experience in a call center or customer service role is preferred.
and written communication skills.
Strong active listening skills and ability to empathize with customers.
Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
Proficiency in using computers and familiarity with CRM software.
Positive attitude, team player, and willingness to learn and adapt.
Ability to remain calm and professional under pressure.
Flexibility to work various shifts, including evenings, weekends, and holidays if necessary.