Job Details
ABOUT THE ROLELocation: Remote - Michigan residentsDo you have a strong eye for detail? This could be a great opportunity for you - especially if you're interested in working from home!As a remote Vehicle Return Clerk (Repurchase Coordinator) at Morley, you'll help arrange the return of vehicles that may be eligible for buyback between a major auto manufacturer and its customers. You'll manage cases and use your customer service skills to ensure the return process is as easy and hassle-free as possible for all parties involved.While prior experience in banking, mortgages, accounting or an auto dealership is helpful, it's not required. We'll train you on everything you need to know to handle these transactions with confidence!What You'll DoEnsure case accuracyAssemble case documentationManage communications between the car owner, auto dealer and lending institutionNegotiate and coordinate vehicle buybacks on behalf of the auto manufacturerOffer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitudeWhat's it Like?What is it like working in automotive customer service, if you haven't before? It's doable and you learn as you go.Read about one RVM team member's simple techniques {target=" blank" rel="noopener"} that she uses to understand vehicle issues she has encountered in her work. (direct link: {target="blank" rel="noopener"})We make sure you have the tools you need to be able to do your job right and stay connected with your team. Our reacquired vehicle management team is one of the strongest in the business at handling vehicle buybacks, and has the processes and relationships in place to make sure that our team can do this smoothly. You'll find steady work, supportive leaders, strong benefits and advancement opportunities here.*Questions Before You Apply? *Live chat with a Morley Talent Acquisition (TA) Specialist (careers.morleycompanies.com {target="_blank" rel="noopener"} | chat hours: M-F 8 a.m. - 5 p.m. Eastern time (closed on some holidays) | TA will respond to after-hours questions the next business day).SKILLS FOR SUCCESSComputer navigation, typing and Microsoft Office skillsStrong attention to detailEligibility RequirementsHigh school diploma or equivalentCustomer service experience (three or more years preferred); for example, previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customersAble to work shifts within the center's hours of operation:Monday to Friday (no weekends!)Primary shift: 8 a.m. - 5 p.m. Eastern timeRotational shift 2-4 times per month: 11 a.m. - 8 p.m. Eastern timeMust be able to stick to the schedule reliablyNice to HavePrior experience working in banking, mortgages, accounting or an automotive dealershipCollege degreeRemote Work RequirementsMichigan residentHigh-speed internet access at home that you are able to connect to via Ethernet or landlineSecluded and distraction-free work environmentNOTICES: Morley utilizes E-