Job Details
Job Title: Administrative Coordinator, Human Resources
Reports To: Manager - HRMS & Payroll Department: Human Resources
Location: Remote in Baltimore, MD
In-person training requires occasional trips to the office
JOB OVERVIEW
Prometric is looking for an Administrative Coordinator to join our dynamic team. We are a small, cohesive and collaborative team of HR professionals, so you ll be part of an awesome group of people. In this role, your main responsibility will be ensuring that our test center administrators (TCAs) across the US, who proctor our exams, successfully enroll in and complete a multi-part IRS background check process. This is a detail-oriented role that encompasses working with test center employees across the US, corporate Account Management team members, as well as the IRS.
RESPONSIBILITIES
Act as the Prometric liaison for the IRS contract
Facilitate completion of time-sensitive background checks for staff and contractors
Utilize various systems to track and report out on progress of background check
Maintain Standard Operating Procedures related to the IRS process
Handle and resolve employee concerns and questions regarding the IRS process via email and telephone
Evaluate and recommend process improvement
Run IRS reports as needed
Oversee immigration and work visa sponsorship program in partnership with management and vendors
Coordinate travel activities for IRS international testing windows
Provide general administrative support for HR and assist with special projects as necessary
QUALIFICATION REQUIREMENTS
EDUCATION
High School Diploma/GED
EXPERIENCE
Two years of administrative experience required
Two years of customer service experience required
SKILLS
Strong computer skills including MS Office (particularly Excel)
Experience with Salesforce a plus
Excellent oral and written communication
Strong attention to detail; excellent follow up
Demonstrated ability to work with wide range of sensitive and confidential issues
Ability to handle and manage multiple tasks simultaneously
Must have a strong customer focus for internal as well as external customers
Experience in a fast-paced, complex, dynamic business environment
PHYSICAL JOB REQUIREMENTS
N/A