Job Details
VitalSkin Dermatology is growing and we are looking to add a Patient Service Representative to one of your sites in Decatur, IL. If you are looking for a great opportunity with an up and coming company, we would welcome your application!
**JOB RESPONSIBILITIES**
Manages and coordinating the patient relationship by providing courteous, and professional service in all interactions. Assignments include, appointment scheduling, patient registration, point-of-service payment collection, and other patient inquiry and problem resolution.
**POSITION QUALIFICATIONS:**
**Minimum Qualifications**
* High school graduate
* 2+ years customer service experience
* Well-developed written and oral communication skills.
* Demonstrates understanding of customer service principles.
* Working knowledge of computer applications: word processing, medical office management, and spread sheet.
* Ability to accurately record and transmit detailed information.
* Ability to exercise good judgment in evaluating situations and making decisions.
* Ability to use tact and sensitivity to timing in personal transactions.
* Previous experience in operation of office systems: personal computer, printers, copiers, fax, postage machine, telephone systems.
**Preferred Qualifications**
* 2+ years experience in a medical office or other healthcare setting
* Familiarity of third-party payer systems: Medicare, Medicaid, commercial and Department of Health programs
**Physical Requirements**
* Prolonged periods of sitting/standing and working at a computer
* Must be able to lift up to 15lbs at times
**Specific Responsibilities:**
Performs all aspects of the front office, with the following areas of emphasis:
* Greet arriving patients, providing a superior patient experience.
* Obtain Authorizations, as required by payors, prior to patient being seen
* Schedules patient appointments, completing on-demand eligibility checking
* Corrects any and all eligibility errors prior to patient being seen
* Verifies appointment information and notifies nursing staff in accordance with procedure.
* Register and create record for new patients: assist patient in completion of necessary forms and consents.
* Obtain and verifies current insurance information or other financial information, as necessary.
* Request and record all co-payments, co-insurance, self-pay, product sales, previous balances and monies received in the office.
* Updates patient demographic data in practice management system.
* Schedule and re-schedule return appointments according to scheduling guidelines.
* Maintain continuity in communication supervisor regarding expected telephone calls, pages, and potential patient service-related problems and availability of medical and administrative staff.
* Check out services including performing scheduling, authorization or payment collection in accordance to the policies.
* Adhere to patient confidentiality and records release policies.
* Utilize office equipment for copying and fax transmission of documents.
* Maintain and balance individually assigned cash box with receipts.
* Perform end of day functions as assigned, including managing no shows, missing charge reports, posting charges, balancing cash receipts, and creating bank deposit.
* Manage automated reminder system, completing required follow-up action
* Maintain daily appointment schedule; notifies nursing staff and providers of changes.
* Prepare new patient packets for next day clinic.
* Utilize triage system for all patient related calls, in accordance with triage procedures.
* Answers calls, resolving issues patient have including scheduling, patient balances, if unable to resolve taking messages and forward them to appropriate staff
* Create correspondence to patients who failed to keep appointments in accordance with policy and provider request.
* Keeps Lobby, and front reception area clean
**VitalSkin Core Values**
*Having fun*. We celebrate success and failure, we find humor in our daily lives, we create a fun atmosphere, and we enjoy being together.
*Being a team*. We care for one another and build each other up, we embrace diversity and inclusion, we collaborate, and we serve one another forming a strong family bond
*Being resilient.* We expect the unexpected, we embrace the need to change, `we are optimistic and grateful, and we are focused on our mission and vision.
*Being accountable*. We strive to provide value everyday; we use data to continually improve, we continually evaluate competing priorities, and we deliver exceptional results.
*Being courageous.* We are not afraid to be vulnerable, we have ideological debates, we rise to the challenge, facing problems head-on, and we make the tough decisions.
*Being entrepreneurial*. We have an owners mentality, we set high goals, we strive to be a leader in our industry, and we manage our business and financial risk.