Job Details
Communications DispatcherClick Here to Apply OnlineJob DescriptionLocation: Carney HospitalPosted Date: 11/22/2023About Steward Health CareNearly a decade ago, Steward Health Care System emerged as a different kind of health care company designed to usher in a new era of wellness. One that provides our patients better, more proactive care at a sustainable cost, our providers unrivaled coordination of care, and our communities greater prosperity and stability.As the country's largest physician-led, minority-owned, integrated health care system, our doctors can be certain that we share their interests and those of their patients. Together we are on a mission to revolutionize the way health care is delivered - creating healthier lives, thriving communities and a better world.Steward is among the nation's largest and most successful accountable care organizations (ACO), with more than 5,500 providers and 43,000 health care professionals who care for 12.3 million patients a year through a closely integrated network of hospitals, multispecialty medical groups, urgent care centers, skilled nursing facilities and behavioral health centers.Based in Dallas, Steward currently operates 33 hospitals across Arizona, Arkansas, Florida, Louisiana, Massachusetts, Ohio, Pennsylvania, and Texas.POSITION SUMMARY:Under the direction of the Director of Telecommunications, performs telephone answering, paging and other telecommunications services utilizing the Meridian and Xtend systems.Performs telecommunications functions without requiring constant supervisor.KEY RESPONSIBILITIES:Provides superior customer service to internal and external clients, customers, and patients as referenced in the Service Excellence Standards.Skilled utilization of the computerized telephone/paging system (Xtend) (includes data input).Answer, assist and direct a high volume of calls efficiently while communicating clearly, politely and professionally.Perform paging/answering services for hospital staff and execute related functions, record coverage status, take messages, update pertinent information, make system changes, maintain telephone logs on telephone/technical/pager and television problems.Record and report telephone related problems to management.Ability to perform simultaneous tasks and execute appropriate judgment under sometimes hectic and stressful circumstances.Capable utilization of numerous on-call schedules.Process calls regarding 'Interpreter Services' following established procedures.Respond to and process TDD calls.Act as Security Dispatch and Patient Information during off-hours.Recognize system problems, failures and be familiar with 'back-up system and the procedural follow-up.Work without direct supervision, exert excellent judgment based on sound logic and adhere to hospital and departmental policies and procedures.Maintain a professional, pleasant and helpful manner. Communicate in a warm and courteous manner.Anticipate customer needs and be flexible in responding to them.Monitor all alarms and respond/report according to Hospital procedures.Reports immediately to the Director, any deviation of normal operationReports immediately to the Director of any unusual occurrences related to patients, staff or general public.Reports all incidents and/or breeches of procedures to the Director.Is accountable for maintaining the confidentiality and security of the all Hospital related, staff related and patient related data and information.Is accountable for abiding by all relevant Hospital policies and procedures.Is accountable for accurately recording/reporting all technical information relative to codes, etc.Is accountable for observing all policies and procedures of the department and the Hospital.Performs related duties as needed and occasionally assists in special projects as needed.Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous mits to recognize and respect cultural diversity for all customers (internal and external).Communicates effectively with internal and external customers with respect of differences in cultures, values, beliefs and ages, utilizing interpreters when needed.Performs other duties as assignedREQUIRED KNOWLEDGE & SKILLS:Must be able to effectively communicate with all hospital staff and the general public in a professional manner.Performs telecommunications functions without requiring constant supervisor.Ability to speak clearly and precisely.Is accountable for maintaining the confidentiality and security of all Hospital related, staff related and patient related data and information.Flexibility in a fast paced hectic environment. EDUCATION/EXPERIENCE/LICENSURE/TECHNICAL/OTHER:Education: High School Diploma or equivalent.Experience: One year experience in a business or medical related field with heavy telephone usage. Ideally would have performed operator or call center duties. Customer service experience is required.Steward Health Care is proud to be a minority, physician owned organization. Diversity, equity, inclusion and belonging are at the foundation of the care we provide, the community services we support and all our employment practices. We do not discriminate on the grounds of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, and or expression or any other non-job-related characteristic.Application InstructionsPlease click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you