Service Desk Technician - Remote / Telecommute

Job Details

Job Description:

Pay Range $25hr - $30hr

• Will solve issues for moderately complex problems in all technical areas and will solve extremely complex problems in at least one technical area.
• pply policies to situations with minimal interpretation.Supervision Received/Provided:
• Performing project work as assigned under the supervision of a lead or manager.
• Team player attitude, excellent communication skills, and the capacity to work with minimum supervision; good customer handling skills.
• Bachelors Degree preferred
• 2 + years of experience configuring, installing,troubleshooting and repairing printers, PC and laptops.
• bility to provide technical support to computer users both on the telephone and face-to-face when necessary
• Strong amount of technical knowledge of Windows XP, Windows 7,Microsoft Office 2003/2007 products, Market Data Applications (ex. Bloomberg)and telephony environments.
• Expert level knowledge in at least one of these areas.
• bility to broaden knowledge in the functional areas of IT and be proficient in 2 or more functional areas
• Strong basic execution capabilities within functional areas of IT
• Moderate proficiency in troubleshooting desktop computer issues,both hardware and software
• bility to manage a work queue in a ticketing system Illustrative Responsibilities
• The focus of a service desk person is to stay at the service desk and service people over the phone.
• Some problems are more easily handled in person, also during periods of high call volume, problems may be delegated to a desktop support person from a service desk person for reasons of efficiency.
• Provide Level 1 technical support for users of desktop hardware and software in the same location and level 2 technical support for users of desktop hardware and software in remote locations.
• For any problem where the user is in the same location, during periods of very high call volume, the incumbent may forward the problem to a desktop support member.

Education:

• High School Graduate/GED.

 Cynet Systems

 05/21/2024

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