Job Details
Job Location Rockville #972 - Rockville, MD Education Level High School **Job Summary:**
STC Management, LLC employees are responsible for performing automotive services in a fast-paced environment while delivering exceptional customer service. Attention to detail is critical to produce quality workmanship and to exceed customer expectations.
**Responsibilities and Duties:**
**Providing customers with exceptional customer service and quality care for their vehicle facilitating a life-long bond.**
* Implementation and reinforcement of Operational Excellence -
* Comply with STC Management, LLC Standards of Conduct and our Grooming/Personal Hygiene standards
* Embraces our beliefs of delivering exceptional service in a fast-paced environment to both the customer and their vehicle.
* Acknowledgment of customer within 10 seconds.
* Executes 5-foot rule.
* Answers telephone within 3-rings and follows telephone standards.
* Executes no handles policy .
* Greets customers using escort and lounge orientation procedure.
* Maintain a clean interior/exterior of facility, grounds around facility, and all tools and equipment.
***Employees may perform the duties of one or more of the following roles at any time.***
***Each position includes, but not limited to, the following tasks:***
* Role of Cashier
- Ability to perform simple math calculations
- Complete computer-based training and hands on proficiency exam up to CSA duties
- Operate point-of-sale computer system
* Role of Courtesy Technician, (CT)
* Complete computer-based training and hands on proficiency exam for Courtesy Technician duties
* Assists with tire rotation, if applicable
* Vacuum interior floors
* Clean exterior windows
* Role of Upper Bay Technician, (UBT)
* Complete computer-based training and hands on proficiency exam for Upper Bay Technician duties
* Assists with tire rotation, if applicable
* Inspect key components
* Inflate tires
* Check and fill various fluids
* Oversee the overall flow of assigned vehicle to increase throughput and efficiency
* Assists Courtesy Technician, Lower Bay Technician and Customer Service Advisor as needed
* Role of Lower Bay Technician, (LBT)
* Complete computer-based training and hands on proficiency exam for Lower Bay Technician duties
* Drain oil and replace oil filter
* Check and fill all gearboxes
* Lubricate chassis
* Perform ancillary lower bay services
**Qualifications and Skills:**
* Valid drivers license is required
* Able to drive vehicles with automatic and manual transmissions
* Exceptional customer service and customer relations skills are essential
* Ability to work in a professional, fast-paced environment
* Excellent written and oral communication skills
* Ability to speak effectively with customers and employees
* Ability to provide appropriate technical communication to customers
* Ability to practice fairness and diplomacy as well as the ability to problem solve is essential
* Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
* While performing the duties of this job the employee is regularly required to stand; walk; use hands and fingers, handle, or feel; reach with hands and arms; work in awkward positions; transfer oneself from one work level to another; and move materials from one height to another
* The employee is occasionally required to sit; climb or balance and stoop, kneel, crouch, or crawl
* High-school diploma/GED